IT Support Technician-Level 2

JAYDIEN NETWORK SOLUTIONS LLC•Brick Township, NJ

5d•$60,000 - $70,000•Onsite

About The Position

Jaydien Network Solutions is a Managed Service Provider (MSP) based in Brick, NJ. We serve small to medium-sized businesses that outsource their IT needs and local residential customers seeking computer repair services. Our offerings include a full range of IT support, such as computer repair, network administration, help desk support, IP phone system installation and maintenance, IP camera setup and support, and much more. We value our employees and offer competitive salaries and benefits. We are seeking an experienced and personable Level 2 IT Helpdesk/ Computer Network Technician to join our team. The ideal candidate will have a minimum of 3 years of experience in help desk or technical support, a strong background in managing and troubleshooting IT systems, and excellent interpersonal skills to effectively engage with clients. This role involves monitoring and maintaining clients' IT infrastructure, resolving technical issues, and implementing new IT solutions. Candidates should be prepared for on-call availability one week per month to address urgent client needs outside of regular business hours.

Requirements

Minimum of 3 years of experience in a help desk or technical support role.
Strong leadership skills and the ability to work independently.
Proficiency with MSP tools and platforms.
Solid experience with Microsoft Windows, Active Directory, and Office 365.
Strong understanding of networking concepts and troubleshooting.
Excellent written and verbal communication skills.
Excellent Organizational skills

Nice To Haves

Relevant certifications such as CompTIA A+, Network+, AZ-900, MS-900, AZ-104 and CCNA.
Prior experience in a Managed Service Provider (MSP) environment.
Solid experience scripting with PowerShell

Responsibilities

Provide advanced technical support and troubleshooting for clients' IT systems and applications.
Proactively monitor and maintain clients' IT infrastructure to ensure high availability and performance.
Collaborate with the team to implement new IT solutions and technologies for clients.
Document all support activities and maintain accurate records of client configurations.
Communicate effectively with clients to understand their IT needs and provide timely updates on support tickets.
Be available for on-call hours one week per month to address urgent client needs.