IT Support Technician & Information Systems Security Officer (ISSO)

AIT•Chesterfield Township, MI

14d•Onsite

About The Position

The IT Support Technician/Information Systems Security Officer (ISSO) is a shared service supporting both enterprise-wide IT infrastructure and programs as they relate to all applicable classified federal, contractual, customer and company requirements. In this role, you will provide hands-on IT support and be responsible for maintaining and securing end-user network systems, as well as ensuring the security of isolated, mission-critical networks. You will serve as the Information Systems Security Officer for these networks, requiring practical skills in troubleshooting, system diagram creation, and adherence to government guidelines. This position requires 3+ years of hands-on IT experience, including break/fix troubleshooting, and a DoD security clearance.

Requirements

3+ years of hands-on IT experience, including break/fix troubleshooting
DoD security clearance
Proven experience managing Windows environments, including system administration, patching, and break/fix resolution.
Working knowledge of network security principles, protocols, and best practices.
Experience serving as an ISSO or performing similar responsibilities in a secure or regulated IT environment.
Practical experience creating system/network diagrams and ensuring compliance with governmental security guidelines (e.g., NIST).
Familiarity with security frameworks, risk management processes, and incident response procedures.
Relevant certifications are required, such as Security+, CISSP, GIAC, or CCNA Security.
Must be a US citizen for consideration.
Must be a US citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158.

Nice To Haves

A bachelor’s degree in computer science, information technology, or a related field is preferred.

Responsibilities

Provide hands-on, break/fix support in a Microsoft Server and workstation environment for end-users.
Perform preventative maintenance and monitoring of hardware (desktops, laptops, tablets, AV equipment, and peripherals) and software, ensuring timely updates and upgrades.
Support manufacturing applications (e.g., CATIA v.5, ENOVIA, Verisurf, Mastercam).
Troubleshoot and resolve printer/copier issues, coordinating with vendors as necessary.
Complete and document support tickets accurately and efficiently, tracking issues and resolutions.
Manage user accounts, including password resets, group memberships, and file share access.
Ensure the security and integrity of user environments at both corporate and remote locations.
Provide ongoing end-user support across the organization, ensuring all employees have access to the IT resources they need.
Assist in compliance with company IT policies and handle any identified risks that could impact business operations.
Maintain comprehensive IT documentation, including installation notes and troubleshooting guides.
Collaborate with the Corporate IT team on enterprise-wide projects and implementations.
Perform additional duties as directed by management.
Serve as the designated ISSO for isolated, mission-critical networks, ensuring they remain secure and compliant.
Assist in the development, implementation, and enforcement of security policies that safeguard sensitive data and systems.
Create and maintain System Security Plans (SSPs), Continuous Monitoring (ConMon) processes, and Plan of Action and Milestones (POA&M) documentation.
Conduct risk assessments, vulnerability scans, and penetration testing to identify and mitigate security vulnerabilities.
Investigate and respond to security incidents, coordinating efforts with incident response teams.
Create, update, and deliver cybersecurity training to end users, covering critical security topics and best practices.
Ensure compliance with relevant industry regulations (e.g., NIST, GDPR) and government guidelines for information security.
Develop and maintain system diagrams to document network architecture and security measures.
Perform other duties as assigned.