IT Support Technician II

Jabil•Byhalia, MS

About The Position

Provides technical support to end users for PCs, servers, hardware, and software applications. The role supports site IT systems and devices, troubleshoots user and equipment issues, maintains assets and documentation, and assists administrators with network, systems, business systems, and database administration. The technician also provides user training and on-call support, follows company and IT security policies, and contributes to continuous improvement and customer service.

Requirements

Strong collaboration skills and a positive attitude when working within a large IT organization; teamwork is essential.
Adhere to company policies and procedures, including health, safety, quality, and security requirements.
Maintain discretion and confidentiality regarding data, proprietary information, and IT systems.
Interpret instructions provided in written, oral, diagram, or schedule form.
Understand and embrace the business and IT strategic direction.

Responsibilities

Coordinate with suppliers and service providers to ensure tasks are completed.
Monitor asset inventory and maintain an inventory of computer parts and records of repairs and service performed.
Verify backups, daily checklists, and account maintenance; administer backup tape rotation.
Serve as the point of technical escalation and provide on-call support.
Perform periodic software license audits.
Create and configure ghost images for site hardware; create and image MES and SAP RF scanners.
Maintain and troubleshoot the site PBX.
Identify and purchase hardware using the CER process.
Administer network hardware, including enabling and disabling ports.
Administer file services, print services, and terminal servers.
Document new processes and provide support for wireless devices.
Follow procedures for the ISS security policy and other company security requirements.
Provide end-user training and technical assistance.
Assist administrators with rotational duties in network, systems, business systems, and database administration.
Load and verify the correct operation of software packages.
Troubleshoot and resolve end-user problems and ensure personal computers operate correctly.
Recreate user problems to resolve operating difficulties.
Participate in departmental information sharing, ask questions, encourage team input, and provide updates to appropriate managers.
Identify ways to reduce costs by streamlining or re-engineering processes and systems.
Drive continuous improvement through trend reporting, analysis, and metrics management.
Ensure procedures and work instructions are efficient and nonredundant; suggest and implement improvements.
Prioritize customer service by anticipating and meeting expectations and resolving issues quickly and effectively.
Consult the reporting manager on complex or unusual situations.
Establish new measurement systems where possible.
Share knowledge and best practices with other Jabil facilities.
Perform other duties and responsibilities as assigned.