IT Support Technician I - Baton Rouge, LA

Turner Industries•Baton Rouge, LA

1d•Onsite

About The Position

The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests.

Requirements

Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience
Minimum of 6 months experience in an IT Support Role
Must be a customer service minded professional
Must possess excellent communication, interpersonal, organizational, and problem-solving skills
Post-offer drug/alcohol screen and physical evaluation and background check
Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards
Maintain a current valid Louisiana Driver's license
Meet Operations Support customer service standards
Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace
Ability to communicate effectively orally and in writing
Understand and execute oral and written instructions
Organize workload
Must have excellent interpersonal skills
Able to listen, understand and analyze problems over the phone is preferred but not necessary
Applicant/employee must not pose a direct threat to the health or safety of others in the workplace

Nice To Haves

Credentials preferred

Responsibilities

Address users in a friendly, courteous, and professional manner at all times
Answer, evaluate and prioritize incoming voice and electronic customer requests
Document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks
Manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables
Load and configure the company standard image on all new and existing computers
Assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system
Adhere to all company and operations support policies, procedures, and standards
Advise and instruct end users on the necessary activities to achieve solutions and minimize call back
Answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network
Install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware
All hardware and software vendors to request service regarding defective products
Participate in on-call rotation as assigned
Perform additional assignments per supervisor's direction