IT Support Technician I (6 MONTHS CONTRACT)
About The Position
Newly Weds Foods is looking for a motivated and customer-focused IT Support Technician I to join our growing IT Service Delivery & Support team. This role serves as an entry-level technical resource responsible for supporting corporate users, manufacturing environments, and remote employees throughout the organization. The IT Support Technician I provides Tier 1 and Tier 2 support for end-user technologies, supports IT service management processes, assists with device provisioning and lifecycle management, and delivers exceptional customer service through in-person, remote, and walk-up support channels. This role is on-site based out of our Chicago campus location.
Requirements
- Bachelor's degree required in Information Technology, Computer Science, Information Systems, Computer Engineering, or related technical discipline.
- 0 to 3 years of experience in Information Technology, Help Desk, Desktop Support, End User Services, or Technical Support.
- Experience supporting Windows operating systems and Microsoft Office applications.
- Strong customer service and communication skills.
Nice To Haves
- Ability to work independently and within a team-oriented environment.
- Warehouse IT support
- Corporate IT support services
- Help Desk or IT Service Desk operations
- Microsoft 365 administration and troubleshooting
- Microsoft Intune and Mobile Device Management (MDM)
- Enterprise ticketing systems
- Barcode scanners and warehouse technologies
- Handheld mobile devices
- VPN troubleshooting
- Active Directory or Entra ID
- Remote support platforms
- Asset management systems
- ITIL or Service Management processes
Responsibilities
- Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, scanners, and approved business applications.
- Respond to incidents and service requests through the corporate ticketing platform.
- Document all troubleshooting activities, resolutions, and communications within the ticketing system.
- Escalate complex issues to senior IT resources while maintaining ownership and communication with the end user.
- Deliver professional customer service while maintaining service level expectations.
- Configure and deploy laptops, desktops, monitors, docking stations, mobile devices, and peripherals.
- Support conference room technology, Microsoft Teams, Outlook, OneDrive, SharePoint, and related collaboration tools.
- Assist in supporting warehouse and manufacturing technology environments.
- Support RF Scanning and warehouse printing solutions.
- Support mobile device enrollment, configuration, and troubleshooting.
- Follow established Incident Management, Service Request, and Change Management procedures.
- Prioritize requests appropriately based on business impact and urgency.
- Support technology refreshes, hardware deployments, go-lives, site integrations, and IT rollouts.
- Assist with equipment staging, imaging, testing, and deployment activities.
Benefits
- Gain exposure to enterprise-level technology environments
- Support both corporate and manufacturing operations
- Work with modern Microsoft technologies and IT tools
- Learn from experienced IT professionals and grow your career
- Make a meaningful impact across a global organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
