N99974 IT Support Technician I, Tahlequah

Northeastern State University•Tahlequah, OK

About The Position

This position provides technology support and customer service in the repair and maintenance of computer hardware, software, peripherals, and other technology equipment. It supports the installation, repair, and maintenance of computer hardware and software, provides audiovisual troubleshooting support, and participates in instruction related to information technology. The work supports the efficiency and effectiveness of university operations and includes a variety of devices and programs.

Requirements

Knowledge of computer hardware, software, and peripheral devices.
Knowledge of customer service principles and practices.
Knowledge of office and university policies and procedures.
Skill in installing, repairing, and maintaining technology devices.
Skill in using diagnostic and repair equipment.
Skill in interpersonal relations and assisting clientele.
Oral and written communication skills.
Specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient relevant experience, usually associated with an apprenticeship, internship, or one to two years of work experience in a similar position.
Possession of, or ability to readily obtain, a valid Oklahoma driver's license for the type of vehicle or equipment operated.
Ability to maintain regular attendance.
Must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

High school diploma and/or trade school certifications.
A+ Certification.
ITIL Certification.

Responsibilities

Receive and respond to incoming work tickets, calls, and emails about computer hardware or software problems.
Assist with departmental projects, including the Computer Replacement Program, by completing assigned tasks and communicating with clientele.
Document hardware failures, repairs, installations, and removals.
Liaise with hardware and software vendors and external service providers to install, configure, test, maintain, monitor, and troubleshoot hardware and software.
Install, configure, test, maintain, monitor, and troubleshoot workstation hardware and software, and recommend parts and equipment to purchase.
Assist with operating technology for university activities and participate in special events.
Support the development and implementation of new computer projects and hardware installations.
Prepare written documents and reports.
File and follow up on warranty service claims.
Research new technologies and provide information to supervisors.
Transport objects and equipment to and from job sites.
Become knowledgeable about and troubleshoot audiovisual equipment permanently installed on the primary campus.
Assist with and provide secondary support for training initiatives.
Perform related duties as assigned.