IT Support Technician I

Jack Link's Protein Snacks • Alpena, SD

5h • Hybrid

About The Position

The IT Support Technician I provides front-line technical support for our team members. This role is critical to keeping plant operations running smoothly by delivering timely, hands-on support for end-user devices, manufacturing-floor technology, and basic infrastructure issues. The ideal candidate is customer-focused, dependable, and comfortable working in a fast-paced production environment. This position reports to the Manager, IT Service Delivery and works closely with plant leadership, corporate IT teams, and plant operations staff.

Requirements

• High School diploma or equivalent years of experience
• 1+ year of experience in desktop or technical support (internship or hands-on experience considered)
• Strong customer service mindset with a willingness to support users of varying technical skill levels
• Ability to clearly communicate technical issues to non-technical users
• Excellent verbal and written communication skills
• Must work effectively with all levels of management and employees
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows operating systems and basic Microsoft applications (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
• Ability to read and follow technical documentation and procedures
• Self-motivated with strong attention to detail
• Effective interpersonal and teamwork skills
• Valid driver’s license and ability to travel to other facilities as needed

Nice To Haves

• Associate degree or technical certification in an IT-related field preferred
• Prior experience supporting users in a manufacturing or plant environment
• A+ Certification preferred
• Entry-level Microsoft or desktop support certifications preferred

Responsibilities

• Provide Level 1 technical support for plant and office users via in-person, phone, and email requests
• Troubleshoot and resolve basic hardware, software, and connectivity issues for PCs, laptops, handheld devices, printers, scanners, and peripherals
• Support IT needs on the manufacturing floor, including shared workstations, kiosks, label printers, and other plant-related technology
• Escalate unresolved issues to higher-level support teams following established procedures
• Build, configure, image, and deploy standard computer systems and associated hardware
• Perform moves, adds, and changes for end-user equipment and workstations
• Maintain accurate inventory of IT assets, including computers, monitors, printers, and handheld devices
• Track and assist with end-user software license usage availability
• Patch and maintain end-user devices in accordance with corporate security and patching standards
• Follow incident, problem, and change management processes
• Accurately document all work in the enterprise ticketing system to meet service level expectations
• Provide feedback and suggestions to improve standard device images and support processes
• Assist with basic user training on hardware and software tools
• Contribute to the development of support documentation and training materials
• Provide guidance and mentoring to PC Technician interns as needed
• Participate in on-call, off-hours, or weekend support rotations as assigned
• Performs other duties as assigned

Benefits

• medical
• dental
• vision benefits
• life and disability insurance
• 401k participation
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees