IT Support Technician (Field Dispatch - Tier 1CL)

3C Technology Solutions • Cleveland, OH

5d • Hybrid

About The Position

As an IT Support Technician (Tier 1 Field Dispatch) , you will be the frontline technical expert for our clients, providing onsite support for workstations, servers, networks, and software. You'll diagnose, troubleshoot, and resolve technical issues while ensuring top-tier customer service. This is an excellent opportunity for an IT professional looking to expand their hands-on experience in a fast-paced, client-facing role.

Requirements

• 2+ years of experience as an IT Support Technician, Help Desk Technician, or similar role
• Strong knowledge of Windows, MacOS, and basic Linux environments
• Familiarity with Microsoft Exchange, Active Directory, and Windows Server
• Basic networking skills - Configuring routers, switches, and troubleshooting connectivity
• Experience with RMM (Remote Monitoring & Management) tools preferred
• Ability to work independently and manage multiple tasks efficiently
• Excellent customer service, communication, and problem-solving skills
• Ability to lift and install IT hardware when required
• A pre-employment substance screening and a clean driving record are required.

Nice To Haves

• Hands-on experience with ConnectWise or similar IT ticketing systems
• Experience in an MSP (Managed Services Provider) or IT consulting environment
• Exposure to virtualization technologies (VMware, Hyper-V, etc.)

Responsibilities

• Provide onsite IT support for workstations, servers, networking, and software issues
• Respond to client calls and emails, diagnosing and resolving technical problems
• Install and configure computers, network equipment, servers, and peripherals
• Perform Windows and Mac OS troubleshooting and basic Linux server support
• Troubleshoot and upgrade Microsoft SQL databases
• Manage IT ticketing system ( ConnectWise or similar ) to log and track support requests
• Maintain and update technical documentation and user training materials
• Educate clients on best IT practices and software usage
• Assist with IT hardware setup, upgrades, and disposal

Benefits

• 4-Day, 36-Hour Work Week - Enjoy better work-life balance
• Hybrid Work Environment - Split time between home, office, and client sites
• Competitive Benefits Package - Medical, Dental, Vision coverage
• 401(k) with Profit Sharing - Invest in your future
• Career Growth - Training, certifications, and promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees