Part-time IT Support Technician 1 - Customer Support

Clark College•Vancouver, WA

3d•Onsite

About The Position

Clark College is currently accepting applications for a part-time, permanent hourly classified Information Technology (IT) Support Technician 1 position to work approximately 17 hours a week. This position is part of the IT Client Services division and directly supports Clark College faculty, staff, and students by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment of the college. The work schedule for this position is Monday – Friday 8:00am-4:00pm (Days and hours will vary depending on where we need coverage, schedules change every quarter). This position is not eligible for benefits. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

Requirements

One (1) year of recent experience in an IT customer service environment.
Experience interacting with people in a customer service environment.
Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, and specialized database systems, or comparable software.
Strong organizational and time management skills.
Ability to provide excellent customer service consistently meets or exceeds the needs of customers.
Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Ability to quickly learn and adapt to new technologies and procedures.
Ability to work independently.
Ability to accurately and thoroughly document work and keep all documentation up to date.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds

Responsibilities

Act as the first point of contact for incoming technology requests.
Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Assist in resolving application software issues and implement bug fixes within critical systems.
Ensure continuous customer support and contact with customers.
Escalate critical system interruptions with IT incident response personnel.
Create a safe, bias-free working environment, which engenders respect for differences.
Perform related duties as required.