Virtual Hiring Event - IT Support Tech
Mister Car Wash•Tucson, AZ
About The Position
The IT Support Technician provides comprehensive technical support across the organization, helping maintain consistent, secure, and responsive IT operations. The role supports both onsite and remote users by resolving hardware, software, and network issues independently and in collaboration with others. It also contributes to system deployment, infrastructure reliability, and documentation for end users and junior technicians. The position requires travel up to 25%, and applicants must live within an existing Mister Car Wash region.
Requirements
- High school diploma or GED.
- At least 2 years of experience in IT support or a related technical role.
- Familiarity with Microsoft Office Suite and service desk platforms.
- Experience supporting diverse IT environments and troubleshooting hardware and software issues.
- Strong desire to learn and grow in a technical environment.
- Excellent customer service and organizational skills.
- Effective written and verbal communication abilities.
- Ability to multitask and manage time efficiently.
- Proficiency in supporting diverse networks and IT systems.
- Willingness to travel frequently and adjust to changing schedules.
- Ability to travel up to 25%.
- Must live within an existing Mister Car Wash region.
Nice To Haves
- Associate’s degree in Information Technology or a related field.
- CompTIA Fundamentals+, CompTIA A+, or comparable certification.
Responsibilities
- Deliver Tier 1–2 support for internal users across multiple sites.
- Resolve hardware and software issues through the service desk.
- Independently diagnose and troubleshoot complex problems, escalating where necessary.
- Communicate responsively with end users and build relationships through issue resolution.
- Build and configure desktops, laptops, and peripheral devices.
- Install and update software, apply patches, and perform preventative maintenance on software and IT assets according to company standards.
- Support IT equipment lifecycle management across locations.
- Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
- Monitor and maintain network devices and address routine performance issues.
- Contribute to infrastructure improvements and system reliability.
- Develop and update technical documentation and user guides.
- Maintain service records in the ticketing platform.
- Perform additional duties as assigned.
Benefits
- Medical, vision, and dental benefits.
- Paid time off.
- 401(k).
- Career progression opportunities.
- On-site fitness gym and bike share.
- Employee game room and lounge.
- Free unlimited Wash Club membership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
