IT Support Tech

Brown Group Companies•Ridgeland, MS

1d•Onsite

About The Position

We are seeking a dependable and customer-focused IT Support Technician to provide assistance to ensure the smooth operation of our organization’s technology systems. The IT Support Technician will troubleshoot hardware and software issues, assist users with technical problems, maintain IT equipment, and help ensure systems remain secure and operational.

Requirements

Valid driver’s license and approved driving record.
Experience with Microsoft Office 365 required
Windows 7 and 10 experience
IOS and android knowledgeable
Must use personal vehicle to travel to locations and will receive mileage reimbursement.
Understanding of network security and necessity

Nice To Haves

2-year associates degree a plus.
Strong written and verbal communication skills.
Knowledge of client/server infrastructure concepts, theories, and applications.
Knowledge of network cabling a plus

Responsibilities

Install Micro Markets: Physically secure equipment in cabinets
Determine the best location for cameras and physically install security cameras to observe products and purchases.
Determine best network / internet connection available (customer provided/wireless.)
Technical Support for Brown Group Companies
Assist with smartphones and technical issues
Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
Troubleshoot applications, software, and devices
Set up new user accounts, workstations, software, and equipment.
Report outstanding issues that are not resolved that day
Participate in all IT department projects as needed
Assist with software updates, system maintenance, backups, and security procedures.
Follow IT security policies and help protect company systems and data.