IT Support Tech

Parsons • Miami, FL

2d

About The Position

Parsons is looking for an amazingly talented IT Support Technician to join our team! In this role you will get to support the Project Manager on various IT projects that enhance the fabric of our community. For over 80 years, Parsons Corporation, has shaped the future of the defense, intelligence, and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.

Requirements

• High School Diploma or equivalent and 2+ years of related work experience providing support to end users (or an equivalent combination of work experience and education)
• At least one Microsoft or Cisco Certification is preferred
• A basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
• Familiarity of the MIS environment.
• Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.
• Ability to write basic documents (may include email or memos).

Responsibilities

• Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
• Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
• Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
• Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
• Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
• Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
• Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays).

Benefits

• medical
• dental
• vision
• paid time off
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• life insurance
• flexible work schedules
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED