Virtual Hiring Event - IT Support Tech

Mister Car Wash • Tucson, AZ

1d

About The Position

The IT Support Technician provides comprehensive technical support across the organization, helping ensure consistent, secure, and responsive IT operations. The role supports onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. It also contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians. The position includes travel of up to 25%.

Requirements

• High school diploma or GED.
• At least 2 years of experience in IT support or a related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware and software issues.
• Strong desire to learn and grow in a technical environment.
• Excellent customer service and organizational skills.
• Effective written and verbal communication abilities.
• Ability to multitask and manage time efficiently.
• Proficiency in supporting diverse networks and IT systems.
• Willingness to travel frequently and adjust to changing schedules.

Nice To Haves

• Associate’s degree in Information Technology or a related field.
• CompTIA Fundamentals+, CompTIA A+, or comparable certification.

Responsibilities

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues through the service desk.
• Independently diagnose and troubleshoot complex problems, escalating where necessary.
• Build relationships with end users through responsive communication and issue resolution.
• Build and configure desktops, laptops, and peripheral devices.
• Install and update software, apply patches, and perform preventative maintenance on software and IT assets according to company standards.
• Support lifecycle management of IT equipment across locations.
• Assist with LAN/WAN, Wi-Fi, VoIP, and connectivity troubleshooting.
• Monitor and maintain network devices and address routine performance issues.
• Contribute to infrastructure improvements and system reliability.
• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED