IT Support Tech I

Medical Associates of NWA • Fayetteville, AR

9d • Onsite

About The Position

Maintains, analyzes, troubleshoots, upgrades, repairs, and deploys client computer systems, software, hardware and related peripherals. Provides the primary in-office/in-person front line support to all locations within MANA. Provides support to end users on a variety of issues- identifies, researches, and resolves technical client/desktop systems and some application problems. Responds to tickets, calls, email and personnel requests for technical support, and then documents, tracks and monitors the support requests through the helpdesk ticketing system to ensure a timely resolution. Assists with department projects, inventory, and other tasks as needed.

Requirements

• High school diploma or GED
• 12 to 18 months related experience and/or training

Responsibilities

• Setup, deploy and maintain new desktop hardware for all office locations.
• Troubleshoot day to day computer, application, and user problems.
• Respond to support requests in a timely fashion.
• Keep helpdesk ticketing system updated. Uses vendor web/phone support to help troubleshoot and resolve issues.
• Assist in department projects as needed.
• Maintain internal system security and follow HIPAA security compliance.
• Keep IT team updated on all issues that arise.
• Communicate with IT team members throughout the day when working at remote MANA offices.
• Help create and maintain documentation as needed.
• Perform special inventory as assigned.
• Perform any other related duties as required or assigned.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• HSA or FSA options with medical insurance
• Voluntary Aflac Accident and Critical Illness
• Employer paid life, long-term & short-term disability benefits
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
• One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED