IT Support Tech 3

University of New Mexico•Albuquerque, NM

2d•$22 - $30•Hybrid

About The Position

The Department of Molecular Genetics & Microbiology along with the AIM Center, is seeking an independent and technology focused individual to fill the IT Support Tech 3 position that will bring experience and skills to the research area that will benefit both the department and the AIM CoBRE Center Research. This individual will perform complex problem solving and assistance on nonstandard software and hardware systems using Smartsheet, SharePoint, and vendor software/hardware. Preferred experience with server architecture and data management. Will oversee and perform the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices. Will also provide assistance and guidance in the implementation of new technologies. Will oversee and maintain and inputs applicable records such as, but not limited to, administrative data, and tracking inventory levels of equipment and materials, and user administration. May input, reconcile and audit billing information from a record keeping system. Will need problem solving skills and be able to troubleshoot and resolve complex hardware failures and conflicts.

Requirements

High school diploma or GED
At least 3 years of experience directly related to the duties and responsibilities specified.
Specialty licensure/certification may be required, as specified by the department.
Successful candidate may be subject to a criminal background check prior to starting work.

Nice To Haves

Smartsheet and Sharepoint experience
Basic coding experience
Server infrastructure experience

Responsibilities

Perform complex problem solving and assistance on nonstandard software and hardware systems using Smartsheet, SharePoint, and vendor software/hardware.
Oversee and perform the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
Provide assistance and guidance in the implementation of new technologies.
Oversee and maintain and inputs applicable records such as, but not limited to, administrative data, and tracking inventory levels of equipment and materials, and user administration.
May input, reconcile and audit billing information from a record keeping system.
Troubleshoot and resolve complex hardware failures and conflicts.