IT Mart Tech Support
About The Position
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as an IT Mart Tech Support Professional for a career where your growth is just as important as the mission you support. IT Mart Systems Administrator is responsible for providing Account Management Services to Department of State consolidated accounts. Duties consist of creating, modifying and managing all Department of State accounts, creating and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level. Performs systems administrative and operational duties on computer systems. Perform account management duties in Active Directory. Welcome and greet customers when handling front desk operations. Analyze, evaluate, test and repair basic hardware problems. Prepare activity and progress reports regarding support activities. Respond, investigate, and correct problems. Acts as a technical resource for user queries. Contribute to developing and implementing improvements in the account management processes. Working to achieve SLA's when resolving customer issues. Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS). Provide troubleshooting diagnosis, and repair for laptop and mobile devices.
Requirements
- 1-3 years of related expereince
- Associates degree or equivalent expereince
- Strong customer service and communication skills (both written and verbal)
- Excellent interpersonal skills, especially ability to listen and understand what is being described
- US Citizenship Required: Yes
- Clearance Level Must Currently Possess: None
- Clearance Level Must Be Able to Obtain: Secret
Nice To Haves
- Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
- Experience providing Tiers 1 and 2 technical support for hardware and software.
- Excellent attention to detail.
- Strong working knowledge of computer terms.
- Customer service operations experience.
Responsibilities
- Perform account management duties in Active Directory
- Welcome and greet customers when handling front desk operations
- Analyze, evaluate, test and repair basic hardware problems
- Prepare activity and progress reports regarding support activities
- Respond, investigate, and correct problems
- Acts as a technical resource for user queries
- Contribute to developing and implementing improvements in the account management processes
- Working to achieve SLA's when resolving customer issues
- Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
- Provide troubleshooting diagnosis, and repair for laptop and mobile devices
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
