Tier I IT Support Specialist

The Arthur Companies Inc • Fargo, ND

1d • Hybrid

About The Position

The IT Support Specialist provides comprehensive technical support across a Microsoft-centric environment, including Microsoft 365, Dynamics 365 Finance and Operations, desktop computing, A/V systems, and networking. This role is the first line of support for end-users, handling requests via phone, email, and messaging platforms. Support is delivered remotely and onsite across all company locations.

Requirements

• High school diploma required.
• CompTIA A+ and Network+ certifications or equivalent experience.
• Proficiency in Microsoft 365 (Teams, Outlook, Excel, SharePoint, OneDrive).
• Familiarity with Dynamics 365 Finance and Operations.
• Strong troubleshooting and multitasking abilities.
• Excellent communication and customer service skills.
• Self-motivated, ethical, and dependable.

Nice To Haves

• Associate degree in IT or related field preferred.
• 2+ years of technical support experience preferred.
• Experience supporting Microsoft 365 and Dynamics 365 environments is a strong plus.

Responsibilities

• Respond to and prioritize incoming support requests via phone, email, messaging, and walk-up using good customer service skills.
• Guide users through diagnostics and troubleshooting procedures to determine the source of the issue.
• Handle problem recognition, research, isolation, resolution and follow up with users. Escalate complex issues to the IT Director or external vendors as needed.
• Maintain accurate documentation and ticket logs using centralized IT Service Management Tools like Fresh Service.
• Analyze recurring issues and recommend process or system improvements.
• Install and configure hardware (PCs, printers, networking gear, surveillance systems) and perform minor cabling.
• Perform hardware maintenance and upgrades, including component replacements.
• Follow IT security best practices for account provisioning, MFA, and access control.
• Execute onboarding/offboarding processes including account setup in Microsoft Entra ID (Azure AD), device provisioning, and data archiving.
• Maintain IT asset inventory and documentation in SharePoint or other asset management tools.
• Organize, document, and maintain IT hardware and software assets.
• Communicate clearly and professionally with customers, peers, and vendors.
• Maintain regular attendance and timeliness.
• Assist with special projects and cross-functional initiatives.
• Contribute positively to company culture and team collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED