IT Support Specialist
Aligned Data Centers
•Onsite
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Requirements
- High school diploma or equivalent and 3-4 years’ proven experience in a helpdesk environment (Tier II support)
- Strong understanding of computer systems, mobile devices, and applications in an Enterprise IT environment
- Experience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking preferred
- Ability to diagnose, troubleshoot and resolve basic to complex end user technical issues
- Working knowledge of Microsoft and Mac operating systems and Office products
- Excellent oral and written communication skills
Nice To Haves
- Certification on Microsoft Client or Server products is preferred, but not required
- SharePoint, Salesforce or ServiceNow experience is preferred, but not required
Responsibilities
- Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractors
- Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardware, software, applications, peripherals and mobile and desktop equipment
- Install desktop and laptop hardware, software and peripheral components as required
- Perform onboarding and maintenance of corporate user accounts and groups within Microsoft Active Directory
- Perform maintenance and troubleshooting on printers and copiers and IP telephony systems
- Configure, update, wipe and/or repair Windows and Mac desktop systems
- Support the corporate base of iPhone and Android mobile users.
- Setup, configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365
- Follow up on tracked requests and ensure timely resolution, with goal to resolve all issues first call
- Provide feedback on reducing ticket times and helpdesk efficiency
- Engage and contribute with the IT team on projects and task supporting business Enterprise needs
- Provide wireless network support for users including connectivity issues and administrative functions of the system
- Assist in development of procedures that outline how incidents, requests, and problems are identified, documented, escalated and managed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
