IT Support Specialist

PEA Group • Brighton, MI

1d

About The Position

The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. This position would split time between Brighton and Lansing offices.

Requirements

• High School diploma required.
• Two (2) years of related experience.
• Ability to organize, multitask, and prioritize.
• Ability to communicate effectively verbally and in writing.
• Ability to interact with employees and vendors in a professional manner.
• Technical capacity
• Time management

Nice To Haves

• Associate’s degree in technical field preferred.

Responsibilities

• Identifies and procures the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Provides telephone, in-person and online support to end-users.
• Coordinates activities with network services and information systems groups.
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Refers major hardware problems to service personnel for correction.
• Connects users to networks and provides initial training in facilities and applications.
• Sets up and provides support for mobile devices.
• Assists in research and procurement of computer accessories and supplies.
• Manages IT inventory of supplies in the print room and server room.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED