IT Support Specialist

Airgas

1d • Onsite

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Manager - IT Support Specialist in Coppell, TX! We are looking for you ! Travel 10% In office 5 days a week Monday - Friday Recruiter: Neelam Patel / [email protected] / 913-343-5762 Airgas is seeking an Information Technology Support Specialist to maintain a variety of technology systems and equipment in Coppell, TX. This role is crucial for providing second and third-tier suppot to rend-users and assisting tier one technicians within a Help Desk environment. The specialist will deliver immediate solutions, provide user feedback, and collaborate with IT staff to address recurring technology issues.

Requirements

• Bachelor's degree in Management Information Systems, Computer Science, Business, or equivalent work experience; minimum of 2 years working with SAP, 1 year in a Technology support role, and 1 year working with Google G-Suite.
• Strong experience and working knowledge of current Windows Operating Systems and experience supporting a Citrix thin client environment.
• Must possess excellent personal computer and customer service skills, along with strong problem-solving, change management, and both written and oral communication abilities.

Nice To Haves

• At least 1 year of experience supporting RF technology is highly preferred.

Responsibilities

• Technical Support & Maintenance: Install, troubleshoot, and repair a variety of computer hardware (PCs, Thin Clients, RF Devices, etc.) and software, including resolving hardware and software conflicts.
• End-User Training & Consultation: Instruct and provide technical assistance and training to end-users on computer equipment, operating systems, and approved applications.
• Infrastructure & Peripherals: Provide technical support on LAN equipment (requiring engagement with Network/Telecom teams) and support shared network devices like printers, copiers, and scanners.
• Operational Excellence: Maintain all support requests and work orders in the helpdesk ticketing system and provide technical support and consultation for various IT projects and initiatives.

Benefits

• We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
• We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
• Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees