IT Support Specialist

The Spring Shelter, Inc.•Tulsa, OK

About The Position

The Spring is seeking a skilled and versatile IT Support Specialist to join our growing organization as our first dedicated IT professional. This role offers a unique opportunity to build and shape IT support operations from the ground up in a collaborative, mission-driven environment. The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. You will serve as the primary technology resource for staff across multiple locations, providing day-to-day technical support while partnering with external IT vendors for advanced needs.

Requirements

Associate's or Bachelor's degree in IT, Computer Science, MIS, or two years of transferable experience
Minimum of 2 years of relevant IT support experience required
Industry certifications (CompTIA A+, Network+, etc.) required
Experience supporting both Mac and Windows systems
Strong troubleshooting, organizational, and communication skills
Must be able to pass a 7-year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration.

Responsibilities

Provide first-level IT support via tickets, email, and phone
Troubleshoot and resolve hardware, software, and network issues in Mac and Windows environments
Install, configure, and maintain computer systems and peripherals
Set up new employee workstations and support technology onboarding
Manage user accounts in Microsoft 365 and other platforms
Track and manage IT equipment inventory ensuring proper lifecycle and usage management
Troubleshoot and support IT-deployed peripheral devices such as printers, scanners, and monitors
Document technical issues and resolutions and escalate complex problems as needed
Communicate technical solutions clearly to non-technical users
Prioritize and manage multiple tasks across locations