IT Support Specialist

Charter Township of Bloomfield•Bloomfield Township, MI

About The Position

Assists with the daily administration of a network/server and communications environment. Assists in cabling and equipment installations and repairs. Provides user and device support. Performs routine technology updates, trouble shooting and maintenance tasks. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Assists in administering and maintaining servers, backups, active directories, exchange mail, firewalls, and other hardware and software solutions as directed. Assists in planning, installing, administering and maintaining networks, a wide variety of security, phone, radio, emergency, and audio visual systems, cabling and equipment. Assists implementing, and maintaining network, software, and end user security plans. Performs backup and recovery procedures. Researches project requirements, cost estimates, and assists in the procurement, installation, maintenance, and upgrades for a wide variety of network, hardware and software solutions. Procures, configures, deploys, maintains and repairs computers, laptops, tablets, printers, wireless devices, phones, security cameras, and other equipment. Manages computer/communications software, hardware and equipment accounts and maintains accurate inventory, billing, support and warranty documentation. Installs, administers and maintains building security hardware and software including security camera, door access, alarm, and intrusion detection systems. Programs and operates proximity card database and card printer. Provides technical and user support and training for computer, phone, audio visual and other systems and equipment across all departments. Maintains and repairs the wireless transfer system for uploading car videos to the server. Collaborates with police records to export and redact videos. Provides technical and operational support for election activities as needed. Assists in maintaining and supporting the 911 Dispatch Center and Emergency Operations Center and other 24/7/365 on-call operations Actively seeks, identifies and participates in educational and cross-training opportunities. Researches, evaluates and makes recommendations on industry related trends and best practices and products Performs other duties as required.

Requirements

Associates Degree from an accredited college or trade school with course work in Information Technology, Computer Science or related studies.
1 to 3 years' experience
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Valid driver’s license
Pre-employment psychological evaluation
Pre-employment background investigation
Knowledge of various computer software such as Microsoft Windows Servers and Exchange, Active Directory, Microsoft Office, etc.
Knowledge of networking concepts, hardware, software, security and cabling
Knowledge of telecom service providers, hardware and systems
Knowledge of building security systems and hardware
Knowledge of audio visual equipment and systems
Knowledge of vehicle tracking GPS systems and hardware
Knowledge of industry related trends and best practices and products
Knowledge of alarm notification systems and call recording systems
Knowledge of modern office procedures, methods and computer equipment
Knowledge of industry related safety precautions
Knowledge of relevant Bloomfield Township policies and procedures
Skill in use of relevant computer systems and software
Ability to perform sensitive and complex tasks while under time pressure
Ability to perform and complete multiple duties concurrently and in a timely manner
Ability to prepare and read drawings, plans, schematic diagrams and sketches of networks and other technology systems
Ability to establish and maintain effective working relationships
Ability to communicate effectively verbally and in writing
Ability to work a flexible schedule as necessary, including 24/7/365 on-call duties
Ability to meet schedules and deadlines of the work
Ability to maintain the confidentiality of information and professional boundaries

Responsibilities

Assists in administering and maintaining servers, backups, active directories, exchange mail, firewalls, and other hardware and software solutions as directed.
Assists in planning, installing, administering and maintaining networks, a wide variety of security, phone, radio, emergency, and audio visual systems, cabling and equipment.
Assists implementing, and maintaining network, software, and end user security plans.
Performs backup and recovery procedures.
Researches project requirements, cost estimates, and assists in the procurement, installation, maintenance, and upgrades for a wide variety of network, hardware and software solutions.
Procures, configures, deploys, maintains and repairs computers, laptops, tablets, printers, wireless devices, phones, security cameras, and other equipment.
Manages computer/communications software, hardware and equipment accounts and maintains accurate inventory, billing, support and warranty documentation.
Installs, administers and maintains building security hardware and software including security camera, door access, alarm, and intrusion detection systems.
Programs and operates proximity card database and card printer.
Provides technical and user support and training for computer, phone, audio visual and other systems and equipment across all departments.
Maintains and repairs the wireless transfer system for uploading car videos to the server.
Collaborates with police records to export and redact videos.
Provides technical and operational support for election activities as needed.
Assists in maintaining and supporting the 911 Dispatch Center and Emergency Operations Center and other 24/7/365 on-call operations
Actively seeks, identifies and participates in educational and cross-training opportunities.
Researches, evaluates and makes recommendations on industry related trends and best practices and products
Performs other duties as required.