IT Support Specialist
About The Position
We are seeking a skilled Information Technology Support Specialist who is passionate about technology and supporting end users to join our IT team. Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment. Why Join Roswell Park Care Network? We offer an outstanding benefits package designed to support your professional growth and work-life balance: Work-Life Balance: Monday–Friday schedule — no nights or weekends Comprehensive Benefits: Medical, dental, and vision coverage Retirement Savings: 401(k) with company match Paid Time Off: Generous vacation and sick time Insurance Coverage: Company-paid life insurance, with options for Long-Term Disability, Critical Illness, and Accident coverage Paid Holidays: 11 recognized holidays In this position you will be responsible for the installation, maintenance and support of hardware and software applications utilized across RPCI Oncology PC locations, including setting up new locations, maintaining and managing networks for multiple locations with between 10 and 100 PCs. The IT Support Specialist will provide end-user/desktop support, phone support, printer support, application support, infrastructure support, and IT planning. This position will require travel across Niagara, Erie and Cattaraugus counties.
Requirements
- Associates degree
- Two (2) years of full-time experience in computer systems hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization.
- Previous experience with Windows desktop OS, Cisco, Mac, Smartphones, Tablets, OncoEMR, Medent, Allscripts and other software packages.
- Valid Driver’s License
Responsibilities
- Responsible for the operations and support of installed applications, management of application upgrades and implementation support for new systems
- Triage, prioritization and assignment of requests driving them to closure in a timely and accurate manner
- Coordinate resources and processes to ensure timely delivery of application enhancements and support
- Responsible for managing their time to ensure appropriate coverage is allocated to all projects and assignments
- Interfaces in a professional manner with software vendors as necessary
- Provide telephone/remote and on-site troubleshooting, training and tech support to end users
- Perform software installs and updates- Assist providers with maintaining accurate EMR network documentation
- Set up and configure PCs, printers, peripherals and networking equipment
- Lead or assist with network deployment projects as identified and defined
- Attends meetings as required
- Performs other related duties as assigned or requested
- Trains additional staff as needed
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Generous vacation and sick time
- Company-paid life insurance, with options for Long-Term Disability, Critical Illness, and Accident coverage
- 11 recognized holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
