IT Support Specialist

Calvetti Ferguson - Experienced Professionals • Dallas, TX

7d

About The Position

The IT Support Specialist is a full-time position responsible for providing first & second level technical support to internal employees via phone, e-mail or in person through a ticketing system. These duties include but are not limited to simple to complex hardware and software support issues where excellent troubleshooting abilities are required. The IT Support Specialist needs the ability to make independent decisions related to software, hardware, or other entry to mid-level IT issues while working closely within a team to help provide excellent customer support. Some additional duties include onboarding new hires, assisting in IT projects, documenting procedures, and maintaining inventory.

Requirements

• 1 to 2 years of relevant experience with supporting operating systems, applications, desktops and servers is preferred.
• A bachelor’s degree in computer science, information technology, business, related discipline or related experience in lieu of education is required.
• Strong organizational skills and attention to detail
• Strong communication and teamwork skills
• Ability to multi-task and prioritize workflows with ease and professionalism
• Ability to meet established deadlines as well as ensuring that work is complete and accurate
• Experience with an IT ticketing system is preferred.
• Some travel, holiday, and after-hour work required
• Please note that Calvetti Ferguson does not provide immigration or work visa sponsorship.

Nice To Haves

• Certifications or experience in relevant technologies such as Windows 10/11, Microsoft Active Directory, Teams, Kaseya Suite of Products, Microsoft Azure/Entra ID, Microsoft Office 365, and VMWare are preferred.
• Experience in SharePoint, CCH Axcess/ProSystem FX, Caseware Cloud, hardware certifications, or other associated technologies are a plus.

Responsibilities

• Providing first & second level technical support to internal employees via phone, e-mail or in person through a ticketing system.
• Simple to complex hardware and software support issues where excellent troubleshooting abilities are required.
• Make independent decisions related to software, hardware, or other entry to mid-level IT issues while working closely within a team to help provide excellent customer support.
• Onboarding new hires
• Assisting in IT projects
• Documenting procedures
• Maintaining inventory

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees