IT Support Specialist
About The Position
Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month. The Sendbird Information Security team has an opening for an IT Support Specialist. This role is an in-office role at least 4 days/week. This is the perfect role for anyone who is the "fixer" of computers, printer connections, and software accessibility. Troubleshooting is your game, and you like to keep your equipment in order. Process is a passion for you. Urgency with a smile is the way you role. As the IT Operations Specialist, you will be responsible for IT equipment maintenance, managing enterprise software licenses and seats, and implementing effective workflows and the Jira IT help desk ticketing system.
Requirements
- Superb analytical, diagnostic, and troubleshooting skills
- Experience with Jamf, Okta, Symantec Endpoint Protection, Jira (Atlassian), G Suite
- Committed to providing excellent customer service
- Empathetic and patient
- Resourceful to a fault
- A problem solver, not a problem bringer
- Business-level English skills are highly preferred.
Nice To Haves
- In-depth knowledge of Jamf administration is a plus
- Experience with Okta Lifecycle Management is a plus
Responsibilities
- Support and enhance IT policies and practices.
- Provide on-site and remote training and troubleshooting of IT systems and software to employees
- Manage installations, upgrades, and configurations of hardware and software
- Manage a multi-platform base of mostly Mac (OSX) using JAMF and PC (Windows) computers
- Manage Okta & JAMF operations and integrate Okta with new software
- Administer laptops, desktops, printers, switches, firewalls, phones, cameras, and software
- Perform troubleshooting to diagnose and resolve problems related to IT equipment (mobile devices, laptops, network, VPN)
Benefits
- 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
- Company subsidized medical, dental, vision insurance
- Flexible Spending Accounts
- Parental leave
- Life and disability insurance
- Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages
- Pay Transparency
- Hybrid Work Policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
