IT Support Specialist

INTERCARE COMMUNITY HEALTH NETWORK•Bangor, MI

18d•$23 - $32

About The Position

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people’s lives. InterCare is searching for a Full-Time IT Support Specialist to join our team! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation with pay pay ranging $23.46 - $32.16/hr. and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance. At InterCare Community Health Network, we believe all people have the right to equal access to quality health care. Work Hours: Monday - Friday from 8:00 a.m. - 5:00 p.m. with travel, evening and weekend hours as necessary. Job Purpose: - The IT Support Specialist at INTERCARE COMMUNITY HEALTH NETWORK is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions to ensure the efficient operation of the organization’s IT infrastructure.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field.
Minimum of 2 years of experience in IT support or a similar role.
Proven experience in troubleshooting hardware and software issues.
Experience with network administration and support.
Strong problem-solving skills and the ability to think critically.
Excellent communication skills, both verbal and written.
Proficiency in operating systems such as Windows and macOS.
Ability to manage and prioritize multiple tasks efficiently.
Strong customer service orientation and ability to work well in a team environment.
Knowledge of cybersecurity principles and practices.
Ability to work under pressure and adapt to changing environments.

Nice To Haves

A bachelor's degree is preferred.
Familiarity with healthcare IT systems is an advantage.

Responsibilities

Provide first-level contact and convey resolutions to customer issues.
Properly escalate unresolved queries to the next level of support.
Track, route, and redirect problems to correct resources.
Update customer data and produce activity reports.
Walk customers through problem-solving processes.
Follow up with customers, provide feedback, and see problems through to resolution.
Utilize excellent customer service skills and exceed customers’ expectations.
Ensure proper recording, documentation, and closure of issues.
Recommend procedure modifications or improvements.
Preserve and grow your knowledge of help desk procedures, products, and services.