IT Support Specialist

Globus Medical•West Carrollton, OH

2d•Onsite

About The Position

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Position Summary: The IT Technical Support Specialist to provide on-site technical assistance. In this role, you will be a key point of contact for hardware, software, and network support, ensuring smooth day-to-day IT operations. You will work closely with employees, IT teams, and vendors to troubleshoot issues, implement system updates, and maintain IT infrastructure. This role requires problem-solving skills, excellent customer service, and the ability to collaborate with other IT departments to support the location.

Requirements

Education: High School Diploma or equivalent; Bachelor's Degree preferred
Technical Skills: Windows Environment running Windows 11, Windows 10. Experience with MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), Adobe Acrobat, and Anti-Virus / Anti-Spyware software
Communication: Strong written and verbal communication skills

Responsibilities

Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the West Carrollton environment
Serve as the primary on-site IT support for all high priority or “white glove” issues involving Globus Executives
Help maintain an up-to-date inventory of all IT assets, including computers, peripherals, software licenses, and network equipment.
Coordinate with the IT Asset management team regarding hardware purchases, warranty claims, and replacements.
Support IT Cybersecurity policies including end user training, password management, MFA, and endpoint security
Ensure compliance with corporate IT standards and assist with security audits and incidents
Collaborate with the technical operations team and assist with infrastructure related issues involving servers, network, and back office IT services
Understand the business systems that the West Carrollton relies upon
Serve as Tier 1 support to ensure that business system issues are well documented and routed to the correct support group
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.