IT Support Specialist

Server Products Inc•Richfield, WI

13d

About The Position

Responsible for driving day-to-day IT support and assisting with network and systems administration activities in a manufacturing environment. This role supports end users by resolving hardware, software, and access issues, manages onboarding and offboarding processes, and assists with maintaining network connectivity and system reliability. The position also provides Tier 2 escalation support and works closely with IT leadership and external partners to ensure stability, security, and efficient IT operations.

Requirements

Bachelor’s degree in MIS or Computer Science (or equivalent work experience)
3 – 5 years of experience in IT support and networking
Proficiency in supporting Windows Operating Systems.
Experience providing IT helpdesk or technical support in a business environment.
Knowledge of Microsoft 365 and directory services (Azure AD and Active Directory)
Practical understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, WiFi, and VPN connectivity.
Familiarity with firewall concepts, network security, and basic cybersecurity practices.
Experience with ticketing systems and remote support tools.
Knowledge of backup and disaster recovery concepts.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent interpersonal and customer service skills.
Ability to document procedures and communicate technical information to non-technical users clearly.

Nice To Haves

Certifications such as CompTIA A+/Network+/Security+, MS 365 Fundamentals a major plus.
Familiarity with Apple OS a plus.

Responsibilities

Provide Tier 1 and Tier 2 technical support for computers, printers, phones, and related hardware and software.
Set up and maintain IT assets, including imaging, deployments, inventory, warranties, replacements, and lifecycle tracking.
Create, manage, and terminate user accounts, including onboarding and offboarding tasks such as new user IT orientation.
Update and manage the helpdesk ticketing system, ensuring accurate documentation and timely issue resolution.
Test, monitor, and troubleshoot network infrastructure including connectivity, switches, wireless access points, VPNs, and related components.
Preform basic firewall administration and assist with network configuration changes under established standards.
Assist with routine device patching and system updates to maintain security and reliability.
Support backup and disaster recovery procedures for supported systems, including basic restore activities.
Establish and maintain documentation of standard operating procedures and problem resolutions.
Collaborate with internal IT leadership and external vendors or consultants to support and improve IT systems based on business requirements.