IT Support Specialist

Savage • Midvale, UT

2d • Onsite

About The Position

The IT Support Specialist serves as the primary front-line support resource for all end-user technical issues. This role is responsible for resolving a wide range of hardware, software, access, and connectivity issues while leveraging multiple enterprise IT platforms. The position also plays a key role in ticket triage and workflow management, helping ensure efficient issue resolution across the IT team. The Basics: Location: Midvale, UT Days/Hours: Monday – Friday In-Office These are just a few of the benefits you can expect from working with Savage: Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match. Uniform Services Time Off (USTO) Uniform Services Differential Pay A culture that appreciates Team Members

Requirements

• Strong experience in end-user technical support or help desk environments
• Working knowledge of Active Directory, Intune, and endpoint management tools
• Experience with ticketing systems such as Jira
• Familiarity with endpoint security and networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple issues simultaneously in a fast-paced environment

Nice To Haves

• Experience supporting VPNs, MFA solutions, and enterprise security tools
• Prior experience in an advanced help desk or IT support role
• Interest in continued growth within IT operations or systems administration

Responsibilities

• Serve as the primary point of contact for all incoming help desk calls and support requests.
• Troubleshoot and resolve end-user issues involving hardware, software, operating systems, and network connectivity.
• Provide support for printers, peripherals, VPN access, network shares, and general workstation issues.
• Assist users with Microsoft Office applications, SharePoint, web-based applications, and browser-related issues.
• Support Okta MFA authentication issues and access-related requests.
• Perform user account management tasks using Active Directory, Intune, and related identity platforms.
• Assist with device enrollment, first-time logins, and endpoint configuration.
• Support endpoint security tools, including SentinelOne and Zscaler.
• Use NinjaOne to support device management, monitoring, and remediation.
• Set up new computers, including software installation, configuration, and user onboarding.
• Configure desks and workstations, including monitors, docking stations, and peripherals.
• Diagnose and resolve hardware and software failures, coordinate replacements or escalations when necessary.
• Perform basic network troubleshooting, including connectivity, VPN, and access issues.
• Assist with Meraki Dashboard tasks under the guidance of systems administrators.
• Escalate complex systems or development-related issues to the appropriate teams when required.
• Manage unassigned tickets in Jira, ensuring proper categorization and assignment to appropriate technicians.
• Monitor ticket queues to support timely response and resolution.
• Assist with improving help desk processes, documentation, and efficiency.

Benefits

• Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match.
• Uniform Services Time Off (USTO)
• Uniform Services Differential Pay
• A culture that appreciates Team Members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed