IT SUPPORT SPECIALIST

ANDREWS INSTITUTE ASC LLC • Gulf Breeze, FL

1d

About The Position

The IT Support Specialist supervises all aspects of IT operations at facility including performing installations, upgrades, maintenance on network infrastructure including switches and servers. Troubleshoots hardware, software and network problems, performs systems administration, maintains network documentation and support requests log. Supports critical business systems, assembles and documents IT inventory and ensures customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Philosophy

1. Supports the facility’s ideology, mission, goals, and objectives
2. Performs in accordance with the facility’s policies and procedures
3. Follows the facility’s standards for ethical business conduct
4. Conducts self as a positive role model and team member
5. Recognizes patients’ rights and responsibilities and supports them in performance of job duties 

2. General 

         a. Participates in facility committees, meetings, in-services, and activities

         b. Punctual and comply with attendance guidelines

         c. Gets along well with all employees and respects the rights of other employees 

         d. Demonstrates resourcefulness, independent thinking and seeks additional challenges and opportunities. Seeks to create new methods, techniques and processes.  

3.Communication

1. Communicates effectively and professionally with vendors, physicians, coworkers, patients and visitors 
2. Interacts with others in a positive, professional, respectful, and considerate manner

4. Financial practices

1. Uses facility resources appropriately and avoids wasteful practices
2. Reports wasteful practices
3. Analyzes work area and makes recommendations for potential cost-effective improvements

5. Compliance program

1. Assists in the implementation and maintenance of the organization’s adopted compliance program
2. Performs according to established compliance policies and procedures

6. Performance-improvement program

1. Contributes to the progress and development of the organization's adopted performance-improvement program, policies, and procedures
2. Performs according to established performance-improvement policies and procedures

7. Safety/risk-management program

1. Adheres to safety policies and procedures in performing job duties and responsibilities
2. Reports observed or suspected safety violations, hazards, and policy/procedure noncompliance to the safety officer or other designated person
3. Complete annual education requirements 

8. Professional competence

1. Participates in continuing education and other learning experiences
2. Shares knowledge gained in continuing education with staff
3. Maintains membership in relevant professional organizations
4. Seeks new learning experiences by accepting challenging opportunities and responsibilities
5. Welcomes suggestions and recommendations

9. Regulatory

        a. Remains current on all applicable state and federal laws, rules, regulations, professional 

         standards and accreditation standards

         b. Submits required reports on a timely basis

         c. Develops, interprets and recommends implementation of policies, procedures, regulations, programs and recommended practices to ensure requirements are met.

10.  Supervisory duties

1. Responds to and resolves user IT support requests. Maintains log of requests for tracking purposes.
2. Monitor server systems and core applications and remediate issues as they arise.
3. Onboard/Offboard new and departing Users, including badge access.
4. Add/remove active directory users/groups.
5. Set up and validate security permissions to ensure data security policies are properly enforced.
6. Set up and validate group policy on domain for security and function as needed.
7. Keep servers/workstations/software up to date with security and application patches.
8. Install new hardware/software in a timely manner as needs arise. Installation includes all network infrastructure components such as PCs, servers, network routers, switches and back up systems.
9. Manage email system and address related support requests.
10. Manage Data/Server backups.
11. Validate Backup Sets and monitor backup function/success.
12. Test/Validate restore and Disaster Recovery Plan.
13. Audit of local and domain user accounts/group memberships/ security permissions.
14. Manage/maintain/audit firewall protecting WAN connections.
15. Management of wired and wireless internal networks.
16. Manage/maintain/audit external connectivity such as VPNs and remote access.
17. Manage/update/monitor Anti-Virus/Anti-Malware security software.
18. Manage/update Hardware/Software inventory.
19. Create and update network documentation, including hardware/software inventory, vendor information, licenses and service agreements.
20. Assist in technology budgeting and planning.
21. Assist in risk assessments.
22. Check and respond to emails in a timely and efficient manner 

RESPONSIBILITIES

1.     Responsible to perform installations, upgrades and maintenance on network infrastructure including switches and servers.

2.     Responsible for ensuring excellent service.

3.     Must be open and energetic on learning new skills and mastering new systems.

QUALIFICATIONS

1.     Cooperative work attitude toward co-employees, management, patients, visitors, physicians and vendors.

2.      Experience with Windows 7/8.1/10/Vista/XP, Windows Server 2003/2008R2/2012/2012R2/2016.

3.     Active Directory, Microsoft Exchange Server, Hyper-V, IIS and Remote Desktop Services experience.

4.     Ability to address problems continuously and work through to resolution.

5.     Ability to work nights, weekends or at customer site is required.

ANDREWS IS A TOBACCO FREE WORKPLACE

The Andrews Institute ASC (AIASC) is committed to promoting health, wellness, and disease prevention and to providing a safe, clean and healthy environment to Workforce Members, patients, and visitors. The use of tobacco and tobacco products is a known and established hazard to the health and well-being of tobacco users and can also directly impact nonusers. In addition, the use of tobacco and tobacco products has been shown to decrease employee productivity and efficiency and increase absenteeism. In recognition of these factors, the Andrews Institute ASC will no longer hire tobacco users.

Requirements

• Cooperative work attitude toward co-employees, management, patients, visitors, physicians and vendors.
• Experience with Windows 7/8.1/10/Vista/XP, Windows Server 2003/2008R2/2012/2012R2/2016.
• Active Directory, Microsoft Exchange Server, Hyper-V, IIS and Remote Desktop Services experience.
• Ability to address problems continuously and work through to resolution.
• Ability to work nights, weekends or at customer site is required.

Responsibilities

• Responsible to perform installations, upgrades and maintenance on network infrastructure including switches and servers.
• Responsible for ensuring excellent service.
• Must be open and energetic on learning new skills and mastering new systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed