IT Support Specialist

USA Rare Earth, LLC•Stillwater, OK

About The Position

The IT Support Specialist plays a key role in building and supporting the information technology infrastructure that powers our fast-growing magnet manufacturing and R&D operations. This position oversees the planning, implementation, and administration of IT systems that span office, laboratory, and production environments. The ideal candidate thrives in a hands-on, start-up setting—balancing day-to-day support with long-term system development to enable operational efficiency, data integrity, and scalability.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field preferred.
4–7 years of IT experience, preferably in a manufacturing, industrial, or engineering-driven environment.
Strong understanding of network administration, system integration, and hardware/software troubleshooting.
Familiarity with cloud environments (e.g., Azure, or equivalent).
Hands-on experience with Microsoft 365 administration, including user provisioning, licensing, and security policies.
Knowledge of Microsoft Entra ID (formerly Azure AD) for identity and access management, including user/group management and conditional access policies.
Experience administering Microsoft Teams, including channel management, permissions, and integration with business workflows.
Proficiency in SharePoint Online administration, including site creation, permissions management, document libraries, and collaboration tools.
Understanding of SOX (Sarbanes-Oxley) compliance requirements and IT general controls, including access management, change management, and audit trail documentation.
Strong documentation and organizational skills with the ability to manage multiple priorities.
Excellent communication and collaboration skills—comfortable supporting users at all levels in a fast-paced, hands-on environment.

Nice To Haves

Experience supporting production or laboratory systems (e.g., PLCs, data collection, ERP, MES) is highly desirable.

Responsibilities

Respond to and resolve day-to-day IT support tickets in a timely manner, ensuring minimal disruption to operations.
Plan, implement, and maintain IT systems supporting production, engineering, and business functions across the organization.
Collaborate with end users, including operations, engineering, and administrative teams, to diagnose and resolve hardware, software, and network issues.
Analyze business needs and recommend cost-effective IT solutions that align with start-up growth and manufacturing requirements.
Install, configure, and maintain network infrastructure, including LANs, WANs, wireless networks, and secure remote access for plant and office connectivity.
Monitor and optimize network performance to ensure high availability across manufacturing systems and ERP/MES platforms.
Implement and maintain cybersecurity and data protection measures, including endpoint management, access control, and backups.
Assist in IT compliance audits, including SOX controls, by maintaining documentation and supporting evidence collection.
Support system setups for new equipment, production lines, and new hire onboarding.
Maintain clear documentation of IT configurations, standard operating procedures, and system specifications.
Assist with IT project planning and scheduling, including system upgrades, integrations, and automation initiatives.
Partner with vendors and internal stakeholders to evaluate and deploy new hardware, software, and network technologies.