IT Support Specialist

Redpath and Company, Ltd • Saint Paul, MN

10d • Hybrid

About The Position

At Redpath, you’ll be valued for who you are and supported in where you’re going. We’ve created a culture rooted in trust, teamwork, and genuine relationships, where caring is at the core of how we treat each other and our clients. You’ll do meaningful work here with people who bring a positive, solution-focused mindset to every challenge. Our team is proactive in all we do, taking initiative, clearing roadblocks, and staying ahead for our clients and each other. Here, your voice matters, your growth is a priority, and your work drives real impact. We’re driven to improve, grow, and deliver excellence together, personally and professionally. This isn’t just a job. It’s a place to build a career and a community.

Redpath and Company helps clients make more informed decisions that contribute to their financial well-being by providing proactive, innovative, and value-driven CPA and advisory services for closely-held businesses, private equity, government entities, and nonprofit organizations. Core commercial industries served include manufacturing and distribution; construction, real estate, and engineering; and technology. Areas of service expertise include audit and assurance; personal, business, and international tax; state and local tax; sales and use tax; and succession and estate planning. Redpath also guides clients throughout the entire business life cycle with performance optimization and process improvement; M&A advisory, including corporate and deal strategy, due diligence (financial, tax, operations, and IT), financial modeling, and M&A integratio

Requirements

• 1–3 years of experience in IT support, help desk, or junior system administration role.
• Hands-on experience with Windows troubleshooting, workstation setup, and hardware support.
• Strong customer-service orientation; proven ability to support end users across technical skill levels.
• Familiarity with identity and access management concepts (Azure AD/Microsoft Entra, Active Directory, MFA, groups).
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Ability to manage time effectively, prioritize tickets, and follow documented procedures.

Nice To Haves

• Associate’s degree or technical certification (CompTIA A+, Network+, or similar).
• Experience with Microsoft 365 administration, including Exchange Online, Teams, OneDrive, and SharePoint.
• Experience using SmartDeploy or similar PC imaging software.
• Experience supporting remote employees and hybrid work environments.
• Strong communication, documentation, and problem-solving skills.
• Understanding of IT security best practices, device hardening, and compliance standards.
• Familiarity with Power Apps and Power Automate, including creating simple workflows, forms, or automation to support business processes.

Responsibilities

• Configure, deploy, and maintain Windows workstations, laptops, peripherals, and mobile devices for new and existing employees.
• Perform routine hardware maintenance - including imaging, upgrades, troubleshooting, and replacements - to ensure optimal system performance.
• Maintain inventory of hardware assets, ensuring accurate tracking, lifecycle management, and procurement needs.
• Provide Tier 2 technical support for end users, diagnosing and resolving issues involving operating systems, hardware, software, printers, and network connectivity.
• Manage support tickets from intake through resolution; escalate issues appropriately while maintaining communication with stakeholders.
• Create and maintain knowledge base articles, quick reference guides, and onboarding documentation to improve user self-service and team efficiency.
• Assist in administering core business applications such as Microsoft 365, email services, collaboration tools, and standard productivity software.
• Perform routine account maintenance including password resets, license assignments, MFA troubleshooting, and configuration updates.
• Support patching and software deployment processes
• Assist with user lifecycle tasks including provisioning, deprovisioning, role changes, and group membership updates.
• Support compliance and security initiatives through monitoring, enforcing device policies, and maintaining secure configurations.
• Collaborate with senior IT team members on technology upgrades, deployments, and process improvements.
• Participate in IT projects such as workstation refresh initiatives, new office setups, application rollouts, and security enhancements.
• Identify recurring issues and recommend improvements to processes, configurations, or documentation.
• Identify recurring issues and recommend improvements to processes, configurations, or documentation

Benefits

• Medical, Dental, and Vision plans
• HSA and FSA
• Voluntary Long-Term Disability
• Company paid Short-Term Disability
• Paid parenting leave
• 401k plan with company match after 6 months of service
• This role is eligible for an annual discretionary bonus based on individual and firm performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees