IT Support Specialist

City Wide Facility Solutions • Lenexa, KS

1d • Onsite

About The Position

City Wide Franchise is seeking an IT Support Specialist to join our fast paced Technology Support team! This position will be located in our Home Office, located in Lenexa, KS. City Wide Franchise is a fast growing company with 70 franchise locations across the US and Canada. City Wide began as a management company providing building maintenance services to Kansas City based businesses in 1961. We are entering our 60th year in business and continue to experience double digit growth in our Kansas City and across our franchise business. Our culture supports the company Mission: to positively impact the people and community we serve.

Responsibilities

• Participate in the installation, configuration, maintenance and integration of computer hardware, software, and networking systems/devices.
• Maintain and troubleshoot typical desktop support areas.
• Roll out new hardware to local and remote locations as needed – imaging and testing desktops and laptops, installing network printers, installing/replacing peripheral devices.
• User provisioning/management in core City Wide software and networking systems.
• Assist users in the usage and general troubleshooting of MS Dynamics 365 CRM system
• Configuration of Azure Active Directory configuration, maintenance and support
• Install, maintain and troubleshoot applications, including general usage assistance.
• Tracking, logging, and monitoring all technical issues in ticketing software.
• Provide staff and users with assistance solving computer and user device related problems, such as user and/or program errors.
• LAN / WAN administration and support including DNS records management
• 3rd party vendor management

Benefits

• City Wide offers base a competitive compensation, including commission and bonus, for this position.
• In addition, we offer a comprehensive benefits package to include medical, dental, vision, PTO and 401k.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees