IT Support Specialist
About The Position
The IT Support Specialist is responsible for delivering technical assistance to employees by troubleshooting help desk requests, resolving hardware and software issues, and managing mobile device provisioning. This role supports a seamless technology experience by configuring and maintaining iPhone, iPad, and Android devices through Mobile Device Management (MDM) solutions, assisting with user account setup, and supporting daily IT operations. The IT Support Specialist partners with employees across the organization to deliver timely, professional, and customer-focused technology solutions.
Requirements
- Associate or bachelor’s degree in information technology, computer science, or related field preferred; equivalent experience considered
- Two or more years of experience in IT support, help desk, or technical support roles
- Experience managing mobile devices using Mobile Device Management (MDM) solutions
- Strong understanding of Windows, iOS/iPadOS, and Android operating systems
- Experience supporting Office 365 administration and common workplace applications
- Strong troubleshooting and problem-solving abilities
- Excellent customer service and communication skills
- Ability to explain technical concepts clearly to non-technical users
- Ability to prioritize multiple requests, manage competing deadlines, and maintain accurate documentation
- Strong attention to detail and a proactive approach to IT support
- Ability to work independently while collaborating effectively with internal teams
- Strong organizational skills and commitment to delivering reliable IT support
Responsibilities
- Provide first-line technical assistance for employee IT issues, including Windows-based systems and mobile devices
- Respond to, troubleshoot, and resolve help desk tickets while maintaining a high level of service
- Configure, deploy, and manage mobile devices (iPhone, iPad, and Android) using Mobile Device Management (MDM) solutions
- Assist with employee onboarding and offboarding processes, including account setup, access management, and device provisioning
- Support software installations, updates, and troubleshooting for business applications
- Maintain and troubleshoot workstation hardware, printers, and other peripherals
- Educate employees on IT best practices, security guidelines, and effective technology use
- Document troubleshooting steps, procedures, and solutions to support internal knowledge sharing
- Collaborate with IT team members to improve support processes and technology service delivery
- Escalate complex technical issues to appropriate IT team members when necessary
- Work effectively and professionally with employees, managers, and departments across the organization
- Perform all job functions in alignment with the company’s Mission, Vision, and Goal Statements
- Perform other duties as assigned
Benefits
- Competitive salary with benefits
- Medical, dental, vision & 401(k)
- Unlimited Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
