IT Support Specialist

North Clinic•Brooklyn Park, MN

18h•$26 - $30•Hybrid

About The Position

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth. Voyage Healthcare is seeking a full-time IT Support Specialist to join our team. This position requires occasional travel to nearby clinic locations (Crystal, Osseo, Maple Grove, and Plymouth), with the potential to work in a hybrid capacity after training. The IT Support Specialist is the first responder for all employee technology concerns and provides technical support to end users , including hardware and software troubleshooting. The work schedule is 40 hours a week but occasional weekend, and/or after-hours work may be needed. Participation in an on-call rotation is required. Hourly Range: $26.00 - $30.00, based on years of relevant experience

Requirements

One year or more of experience in end-user technology support environment preferred
Associate degree or technical school degree preferred, or an equivalent combination of education and professional experience
Self-starter who works well independently and as part of a team
Strong organizational, verbal, and written communication skills
Ability to follow through on IT support requests and projects
Strong attention to detail and problem-solving skills
Ability to adapt and learn new skills

Responsibilities

Respond to IT support requests in accordance with IT procedures
IT support requests may be received via phone, ticketing system, or in person
Diagnose and troubleshoot hardware and software issues
Use available IT resources to assist end users
Provide resources and guidance to users as appropriate
Escalate issues requiring urgent attention when necessary
Log all IT support requests and resolutions in the IT ticketing system
Hardware support may include but is not limited to:
Laptop and desktop computers
Printers, copiers, and fax
Desktop scanners
Peripheral equipment (headsets, mice, keyboards, monitors)
Label printers
Phones
Update computers and user accounts in Microsoft Active Directory
Provide Microsoft Office support
Assist with IT set-up for new employees
Maintain ongoing inventory and tracking of hardware, software, and consumables
Image laptops and desktop computers
Stay current with system information, changes, and updates
Perform projects and other duties as assigned

Benefits

Supportive, collaborative, and welcoming work environment where your contributions are valued
Paid Time Off (PTO)
Paid Holidays + Birthday Floating Holiday
Medical, Dental & Vision Insurance
Long Term Disability Insurance (LTD)
Short-Term Disability Insurance (STD)
Company Paid Life Insurance
Retirement Benefits with 401(k) Match
Education Assistance
Employee Assistance Program (EAP)