IT Support Specialist

I.M.P. • Washington, DC

1d • Hybrid

About The Position

We are looking for a motivated early-to-mid career IT Support Specialist to join our growing technology team. This is the first support-level hire in our department, and you will work closely with the Chief Technology Officer to keep day-to-day technology operations running smoothly across five active concert venues and our administrative offices. The entertainment industry never stops, and neither do we. The nature of live events means that some of your most important work will happen in the evenings and on weekends. If you thrive in a fast-paced, dynamic environment where no two days are the same, we want to hear from you.

Requirements

• 1–3 years of experience in an IT support, helpdesk, or systems administration role.
• Strong proficiency with Apple macOS and iOS devices, including configuration and troubleshooting.
• Working knowledge of Microsoft Windows environments.
• Solid understanding of IP networking concepts (TCP/IP, DHCP, DNS, VLANs, Wi-Fi).
• Ability to communicate technical information clearly to non-technical users.
• Excellent organizational skills and attention to detail.
• Willingness and ability to work evenings, weekends, and flexible hours as required by event schedules.
• Valid driver’s license and reliable transportation for travel between venue locations.

Nice To Haves

• Experience with Watchguard firewalls and security appliances.
• Familiarity with Ubiquiti networking products (UniFi switches, access points, etc.).
• Experience with Ruckus wireless networking solutions.
• Knowledge of Netgear switches and network hardware.
• Experience with Apple Business Manager (ABM) or Apple School Manager (ASM).
• Familiarity with MDM platforms (e.g., Jamf, Mosyle, SimpleMDM).
• Prior experience working in a live events, entertainment, or hospitality environment.
• Apple Certified Support Professional (ACSP) or equivalent certification.

Responsibilities

• Serve as the first point of contact for technology-related requests from venue and office staff.
• Diagnose and resolve hardware, software, and connectivity issues in a timely and professional manner.
• Escalate complex issues with clear documentation and context when required.
• Maintain a friendly, patient, and solutions-oriented approach with non-technical colleagues.
• Image, configure, and deploy new computers and mobile devices according to established standards.
• Enroll and manage Apple devices via our Device Management Service (SimpleMDM)
• Maintain an accurate inventory of IT hardware and software assets across all locations using Snipe-IT.
• Perform routine maintenance, updates, and decommissioning of end-of-life equipment.
• Monitor wired and wireless network health across venue and office locations.
• Identify and respond to network alerts, outages, or degraded performance.
• Assist with troubleshooting switches, access points, firewalls, and other network equipment.
• Document network configurations, changes, and incident resolutions.
• Provide on-site technology support at concert venues before, during, and after events as needed.
• Coordinate with production and operations staff to ensure all event-critical systems are operational.
• Respond to urgent technology issues with a “the show must go on” mindset.

Benefits

• Competitive compensation commensurate with experience.
• Opportunities to grow alongside an expanding IT function, with training and professional development opportunities.
• Hands-on experience with a diverse technology stack across real-world, high-stakes environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed