IT Support Specialist (Onsite)

TEKsystems•Nashville, TN

6d•$22 - $25•Onsite

About The Position

• Deliver on-site technical support and maintenance services • Troubleshoot and resolve hardware and software issues involving desktops, laptops, tablets, printers, and peripherals. • Install, configure, and maintain operating systems, applications, and other software. • Assist with network connectivity and related technical issues. • Perform hardware and software upgrades and replacements. • Ensure system and data security and integrity. • Provide end-user training and support to client's end user population. • Communicate effectively with end users and IT management to resolve issues promptly. • Collaborate with other IT teams to support client's technology initiatives. Qualifications: • A+ Certification (preferred but not required) • Minimum 2–3 years of formal experience in IT support (Desktop/Help Desk/IT Administrator) • Proficiency in Windows and Mac operating systems, Microsoft Office, and Google Suite. • Strong knowledge of network connectivity and troubleshooting. • Excellent verbal and written communication skills. • Strong analytical and problem-solving abilities. • Ability to work independently and as part of a team. • Valid driver’s license and reliable transportation required. Additional Skills & Qualifications The ideal candidate will bring prior experience in educational environments, demonstrate strong situational awareness, and possess the ability to work independently with minimal supervision. A valid driver’s license and reliable transportation are required, as the role involves traveling between client sites. The IT Support Specialist must be comfortable interacting positively with students and staff, capable of lifting up to 50 lbs., and prepared to be on their feet throughout the day. Responsibilities include providing end-user support by installing, configuring, repairing, and maintaining technology systems; prioritizing tasks based on instructional impact; documenting support activities; processing repair equipment; and resolving basic network issues.

Requirements

Minimum 2–3 years of formal experience in IT support (Desktop/Help Desk/IT Administrator)
Proficiency in Windows and Mac operating systems, Microsoft Office, and Google Suite.
Strong knowledge of network connectivity and troubleshooting.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Valid driver’s license and reliable transportation required.
Prior experience in educational environments
Demonstrate strong situational awareness
Ability to work independently with minimal supervision
Comfortable interacting positively with students and staff
Capable of lifting up to 50 lbs.
Prepared to be on their feet throughout the day.

Nice To Haves

A+ Certification (preferred but not required)

Responsibilities

Deliver on-site technical support and maintenance services
Troubleshoot and resolve hardware and software issues involving desktops, laptops, tablets, printers, and peripherals.
Install, configure, and maintain operating systems, applications, and other software.
Assist with network connectivity and related technical issues.
Perform hardware and software upgrades and replacements.
Ensure system and data security and integrity.
Provide end-user training and support to client's end user population.
Communicate effectively with end users and IT management to resolve issues promptly.
Collaborate with other IT teams to support client's technology initiatives.
Providing end-user support by installing, configuring, repairing, and maintaining technology systems
Prioritizing tasks based on instructional impact
Documenting support activities
Processing repair equipment
Resolving basic network issues