Onsite IT Support Technician

NSC Global•North Canton, OH

5d•Onsite

About The Position

Overview NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments. To strengthen our onsite support teams across North America and Canada , we are looking for IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users. Role Overview This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.

Requirements

Technical Skills
Good understanding of PC and printer hardware
Experience with Microsoft Windows operating systems
Familiarity with standard office applications (Microsoft Office, etc.)
Networking knowledge (TCP/IP, Wi-Fi, VPN)
Exposure to ticketing tools (ServiceNow)
Non-Technical Skills
Strong customer service mindset
Ability to multitask and prioritize in a busy environment
Clear verbal and written communication
Willingness to learn and develop new technical skills
Reliability, professionalism and a hands-on working style
Technical college diploma or equivalent in computer science or related field
A+ Certification (or willingness to obtain)

Nice To Haves

OEM certifications (Dell, HP, Lenovo, Lexmark, IBM) are an advantage and may be required depending on assignment

Responsibilities

Primarily support end user devices such as the following:
Support SW Microsoft products (e.g. Windows 11/Ms Outlook)
iPhone configuration
Intune Knowledge
TeamViewer Knowledge
Excellent communication skills
Network knowledge
WIN11 Imaging
Local and network printer knowledge
Active Directory
Ms Teams
IT Asset Inventory
Thermal printer support
Handheld Scanner support
Video Conferencing equipment
Experience in ServiceNow ticketing system
Previous experience supporting IT in a plant environment
NOTE: Wearing of steel-toed shoes required

Benefits

Work with leading global enterprises
Opportunities for training, certification and career growth
A supportive, international team environment
Real hands-on experience in diverse customer environments
If you want a role that combines learning, hands-on work and real impact, we’d love to hear from you.

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