Onsite IT Technician

Biomerics•Athens, TX

2d•Onsite

About The Position

Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets. At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to Biomerics' values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and the patients who depend on our products. At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members. Job Description We are seeking a dedicated and skilled Onsite IT Technician to join our dynamic team. The ideal candidate will be responsible for the installation, maintenance, and troubleshooting of Operational Support Systems (OSS) to ensure optimal performance and reliability of our telecommunications services. This role involves working closely with engineering teams and clients to provide exceptional service and support.

Requirements

Associate’s degree in computer science, Information Technology, or a related field; bachelor’s degree preferred.
Proven experience in OSS, network management, or a related technical field.
Strong knowledge of telecommunications systems and software.
Proficiency in troubleshooting and problem-solving.
Excellent communication skills, both verbal and written.
Ability to work independently and in a team environment.
Familiarity with scripting languages and database management is a plus.

Nice To Haves

Experience with specific OSS tools and applications (e.g., fault management, performance management).
Certifications in networking or telecommunications (e.g., CCNA, ITIL).
Understanding of network protocols and standards.

Responsibilities

Install, configure, and maintain OSS applications and related systems.
Monitor system performance and troubleshoot issues promptly to minimize downtime.
Collaborate with cross-functional teams to enhance OSS functionality and integrate new technologies.
Perform routine system upgrades, patches, and backups.
Provide technical support and training to internal teams and clients.
Document all service activities, including troubleshooting steps, solutions, and maintenance records.
Assist in the development of OSS-related processes and procedures.
Stay updated with industry trends and advancements in OSS technologies