IT Support Specialist

South College•Cranberry Township, PA

About The Position

IT Support Specialist Description The IT Support Specialist is sharply focused on providing enterprise level technical support for South College remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance.

Requirements

Associate degree in Computer Science or equivalent experience
2+ years of overall IT experience
2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
2+ years’ experience supporting Microsoft Office applications
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Good written, verbal and interpersonal communication skills
Exceptional Customer-oriented attitude
ITIL (foundational level, but exposure to more detail than foundation is often necessary)
Walking, lifting, manage use of technology, equipment operation.
Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system.
While performing the duties of this job, the employee is regularly required to talk or hear.
This is largely a sedentary role; however, some filing is required.
This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Responsibilities

Document incoming helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Provide end user support via remote assistance, in person and telephone.
Support and enforce company information policies and procedures.
Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
Assist in maintaining hardware and software inventory for asset management.
Install and support AV equipment for classrooms, conference rooms and auditoriums
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage in a way that allows flexibility to support multiple tasks at any given time
Assist in updating support documents within knowledge management for the IT Services team, as well as end users
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned