IT Support Specialist

Alacriant • Streetsboro, OH

5d

About The Position

The IT Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures smooth operation of IT systems by troubleshooting problems, performing installations, and delivering user training when needed.

Requirements

• Associate’s or Bachelor’s degree in Information Technology or a related field OR 1–3 years of experience in IT support, helpdesk, or technical support roles OR An equivalent combination of education and experience.

Nice To Haves

• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows/Mac OS, Microsoft Office Suite, and common business applications.
• Familiarity with networking basics (TCP/IP, DNS, VPN).
• Excellent communication and customer service skills.
• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator

Responsibilities

• Respond to helpdesk tickets, phone calls, and emails to resolve technical issues promptly.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up user accounts, permissions, and access controls in accordance with company policies.
• Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
• Assist with onboarding new employees by preparing devices and providing basic IT orientation.
• Maintain accurate documentation of support requests, resolutions, and system configurations.
• Monitor system performance and escalate complex issues to senior IT staff when necessary.
• Ensure compliance with IT security standards and company policies.
• Other duties as assigned
• Identify recurring technical issues and propose solutions to reduce future incidents.
• Analyze support processes and recommend improvements to enhance efficiency and user experience.
• Document and update troubleshooting procedures to reflect best practices and lessons learned.
• Collaborate with team members to implement automation or tools that streamline support tasks.
• Stay informed about emerging technologies and suggest upgrades or process changes that align with organizational goals.
• Participate in regular reviews of IT systems and workflows to ensure continuous optimization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree