IT Support Specialist
About The Position
This is a long term consulting position (12 months +). This position will require you to be onsite 5 days a week for at least the first six months. Then they will be evaluated and it could become a hybrid scenario. The hours for the role will be 10 am – 6 pm. This firm has converted high performing consultants from us in the past. In this role, you will be part of a team providing mostly phone/remote support for 1700+ users with issues involving Windows 11, Active Directory, MS Office 2016/365, Outlook, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management. They use Ivanti as their ticketing system and ITSM. The role is about 90% phone support and 10% floor/desktop support. It is a 35 hour work week. (Lunch is not billable.)
Requirements
- Excellent customer service and communication skills.
- Windows 11
- MS Office
- VPN
- mobile devices
- MDM
- iManage
- Intune
- Exchange Online
Nice To Haves
- Legal experience
Responsibilities
- Provide mostly phone/remote support for 1700+ users.
- Troubleshoot issues involving Windows 11, Active Directory, MS Office 2016/365, Outlook, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management.
- Utilize Ivanti ticketing system and ITSM.
- Perform approximately 90% phone support and 10% floor/desktop support.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
