IT Support Specialist

Wold Architects Inc•Minneapolis, MN

6d•$50,000 - $70,000•Hybrid

About The Position

Wold Architects and Engineers is seeking a candidate with strong troubleshooting skills and a commitment to excellent service as an IT Support Specialist to join their corporate team. As a member of the corporate team, the IT Support Specialist will provide service-driven and hands-on technology support for their primary office, coordinate support for satellite locations, and help AEC (Architecture Engineering and Construction) teams stay productive with reliable tools and responsive service. This visible role partners with employees, the IT Manager, IT Coordinator, and MSP to deliver secure, consistent, and user-focused technology support across the organization.

Requirements

Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
1+ years of IT support experience in a professional business environment.
Strong troubleshooting skills across Windows, Microsoft 365, hardware, networking, and end-user technologies.
Experience with Teams, SharePoint, endpoint management, MSPs, and third-party vendors.
Excellent communication, service orientation, organization, and ability to build trust with users at all levels.

Nice To Haves

Experience supporting AEC environments, Revit, AutoCAD, Bluebeam, conference room and collaboration technology, endpoint management, and technology transitions during mergers and acquisitions.
Supporting Architecture, Engineering, and Construction teams.
Design applications such as Revit and AutoCAD.
Project-based work environments.
Technology integration during mergers and acquisitions.

Responsibilities

Serve as the primary onsite IT support resource for the corporate office and a trusted support contact for satellite offices.
Support hardware, software, networking, mobile devices, Microsoft 365, Teams, SharePoint, printers, plotters, and conference room technology.
Diagnose, prioritize, and resolve support requests while setting expectations and communicating progress clearly.
Partner with the IT Manager, IT Coordinator, MSP, and external AEC technology partners on escalations, deployments, licensing, documentation, and support initiatives.
Support onboarding of new staff during mergers and acquisitions, including account setup, device readiness, application access, and coordination with internal and external support partners.
Assist AEC teams by supporting project workflows, design technology needs, collaboration tools, and technology transitions related to mergers and acquisitions.