IT Support Specialist

North State Bank•Raleigh, NC

50d•Onsite

About The Position

North State Bank has an exciting opportunity for an IT Support Specialist in our Information Technology Department located on our corporate campus in Raleigh, NC. This role provides first level support of workstation hardware, software, operating systems, applications and the bank’s core operating system. Due to the nature of the the IT Support Specialist role, this is a required in-office role. Be the Technology Partner That Keeps Our Bank Running. Do you enjoy solving problems, helping people, and working with technology that keeps an organization productive and secure? North State Bank is seeking an enthusiastic and customer-focused IT Support Specialist to deliver exceptional technical support and help drive a seamless technology experience for our employees. In this role, you'll serve as a key member of the IT team, providing first-line support for hardware, software, applications, and bank systems. You'll work across the organization to troubleshoot issues, deploy technology solutions, support infrastructure initiatives, and help ensure our employees have the tools they need to succeed. This is an excellent opportunity for an IT professional who thrives in a service-oriented environment, enjoys learning new technologies, and wants to grow their career within a collaborative and highly respected community bank.

Requirements

Associate’s degree in information technology or a related field, or an equivalent combination of education and experience.
Two or more years of desktop support or helpdesk experience within a professional business environment.
Hands-on experience troubleshooting desktops, laptops, printers, and related hardware.
Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
Excellent written, verbal, and interpersonal communication skills.
Strong customer-service mindset with the ability to build positive working relationships across the organization.

Nice To Haves

Experience supporting technology within a regulated industry such as banking, financial services, healthcare, or insurance.
Experience supporting devices within a Microsoft Active Directory environment.
Familiarity with endpoint management, patching, mobile device support, and security best practices.
Experience working in a team-oriented IT operations environment.

Responsibilities

Provide prompt, professional support to employees through the IT helpdesk while meeting established service levels and response expectations.
Troubleshoot and resolve workstation, software, operating system, application, and connectivity issues.
Serve as a trusted technology resource by delivering exceptional customer service and clear communication to users at all levels of the organization.
Provide end-user training and guidance to promote effective and secure use of technology resources.
Deploy, configure, maintain, and retire desktop and laptop computers in accordance with IT standards and security requirements.
Install, configure, support, and decommission printers, scanners, image capture devices, and other workstation peripherals.
Prepare hardware for disposal through secure removal of locally stored data and proper asset handling procedures.
Assist with IT asset inventory, lifecycle management, and hardware/software deployments.
Partner with System Administrators to support patch deployment, testing, vulnerability remediation, and troubleshooting activities.
Assist with mobile device provisioning, configuration, support, and deprovisioning.
Coordinate with Infrastructure and Network teams to support user moves, technology installations, and service provisioning.
Support the Bank's voice and collaboration technologies, including end-user telephony equipment and software.
Provide technology and audio-visual support for meetings, presentations, and special events.
Coordinate with business units to provision and support technology resources required for audits and examinations.
Work alongside vendor technicians supporting facilities systems, including HVAC, access control, and emergency services technologies.
Contribute to process improvement efforts that enhance technology reliability, efficiency, and the employee experience.