IT Support Specialist

E Logic•Fort Riley, KS

12d•Onsite

About The Position

E-Logic, Inc. is seeking an IT Workstation Administrator / Automation & Communication Support Specialist to support a federally affiliated career-transition and workforce-readiness program that provides education, training, and counseling to individuals transitioning out of military service and their families. The selected candidate will serve as the Workstation Administrator (WA) for the program's IT systems, providing hands-on IT, automation, workstation, and communication support to keep the program's technology, network connectivity, and classroom systems operating smoothly.

Requirements

Active U.S. Government Secret security clearance -- MANDATORY. Candidates without an active Secret clearance will not be considered.
U.S. citizenship (required for access to government networks).
Ability to read, write, speak, and understand English fluently.
Ability to obtain and maintain a Common Access Card (CAC) , which requires a favorably adjudicated National Agency Check with Inquiries (NACI) or higher, and a valid state driver's license or state photo ID for facility access.
Ability to pass a National Crime Information Center Interstate Identification Index (NCIC III) background check.
Knowledge of computer network administration, LAN/data communications (protocols, architectures, and equipment), and network topologies.
Knowledge of computer security and information assurance principles and practices.
Knowledge of common microcomputer/minicomputer hardware, peripherals, and software.
Knowledge of configuration management principles and techniques, and data/process modeling methodology.
Ability to gather, analyze, and present facts; interpret and apply rules, regulations, and procedures.
Strong customer-service skills, with the ability to work with tact and diplomacy in a public-facing role.
No conflicting off-duty employment with a government position that would create an ethics conflict.
A recognized computer environment certification is required for elevated workstation privileges, in accordance with DoD Directive 8570.01-M : CompTIA A+, Network+, or Security+ (or equivalent IA baseline certification). New hires without a current certification are given a 6-month grace period from their start date to obtain one.
Within the required timeframes after hire, employees must also complete client-provided training covering: Cyber awareness training (before network access is granted, and annually thereafter). Antiterrorism awareness training (within 30 calendar days of start). Local security-awareness (iWATCH-style) training (within 5 calendar days of starting duties). Operations security (OPSEC) awareness training (within 30 calendar days of start). Training-tracking system registration as required by the client. Standard workplace-conduct training, including harassment/assault prevention, drug-free workplace, workplace violence, equal opportunity, insider-threat/reporting awareness, human trafficking awareness, and ethics. Annual computer security certification/acknowledgment and annual refresher training thereafter.

Responsibilities

Serve as the Workstation Administrator (WA) for all program IT systems.
Act as the primary interface between the program and the local network support/enterprise center.
Identify and track modifications needed to maintain and enhance installed hardware/software configurations.
Support the development or acquisition of system software tools for user ID and security-mechanism management.
Ensure planned and actual software/equipment installations align with network support office requirements.
Analyze and define network requirements; help maintain network architecture and infrastructure.
Configure and optimize network servers, hubs, routers, and switches.
Monitor network capacity, performance, and workload; diagnose and resolve network problems.
Install, test, maintain, and upgrade network operating system software.
Track IP numbers and data-jack numbers for all networked hardware.
Respond to user questions; document and track reported issues in a problem-tracking database (ITSM).
Diagnose and resolve hardware/software problems for program staff and classroom facilitators.
Maintain an internal trouble-ticket log for all user-reported IT issues.
Facilitate user logins and assist with account administration and file-rights management.
Research recurring issues to identify trends and improve support processes.
Install and configure new IT systems within 2 workdays of receiving the hardware/software.
Apply information security/information assurance (IA) policies and practices to all services.
Establish and maintain an ITSM account and an Information Assurance Security Officer (IASO) account.
Provide the client's designated representative with weekly workload reports and a monthly printout of ITSM trouble tickets.
Attend required Information Management Officer (IMO) training and monthly IMO meetings as directed by the client.
Maintain accountability for any government-furnished property (GFP) issued for the role, including required inventories.