IT Support Specialist

Fluxergy • Irvine, CA

3d • Onsite

About The Position

As an IT Support Specialist at Fluxergy, you will play a key role in supporting the technology that enables our employees to do their best work. You will be responsible for resolving end-user technical issues, maintaining our IT systems, and assisting with infrastructure, security, and operational initiatives. This role is ideal for someone early in their IT career who has strong troubleshooting skills, enjoys solving challenging technical problems, and wants to gain experience across multiple areas of information technology. You will work closely with a small, collaborative IT team supporting approximately 100 employees across manufacturing, engineering, and corporate functions.

Requirements

• 2+ years of experience supporting Windows-based desktop environments.
• Excellent verbal and written communication skills.
• Experience supporting Microsoft 365 applications.
• Strong customer service mindset and ability to work effectively with employees at all levels of the organization.
• Self-motivated with the ability to work independently while collaborating with a team.
• Ability to prioritize, multitask, and adapt in a fast-paced environment.
• Associate degree in Informational Technology or related field, or equivalent work experience.
• Ability to move and install computer equipment as needed.
• Ability to occasionally lift and transport IT equipment.

Nice To Haves

• Experience with ticketing systems such as ManageEngine ServiceDesk.
• Basic networking knowledge and troubleshooting experience.
• Experience supporting macOS devices.

Responsibilities

• Provide technical support to end users across hardware, software, and business systems.
• Investigate and resolve technical issues affecting desktops, laptops, mobile devices, printers, phones, conference room technology, and other IT equipment.
• Assist with troubleshooting network infrastructure, including switches, wireless connectivity, and related networking equipment.
• Configure, deploy, and troubleshoot Windows and MacOS Devices.
• Support Microsoft 365 applications and services.
• Occasionally provide after-hours support for business-critical issues
• Participate in IT improvement projects, technology rollouts, and process enhancements.
• Perform employee onboarding and offboarding activities, including hardware provisioning and account management.
• Perform routine system administration activities such as installing upgrades and patches, maintaining spreadsheets, HW/SW ordering, etc.
• Perform other duties as assigned

Benefits

• Excellent Medical/Dental Benefits - 95% medical benefit premiums paid by Fluxergy and covers employee, partner, and dependents
• 100% dental and vision premiums paid for employee, partner, and dependents
• 100% Life Insurance premiums paid for the employee
• 15 paid vacation days
• 2-week paid winter break
• 7 company paid holidays
• 5 paid sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree