IT Support Specialist

Reyes Beverage GroupOrlando, FL
Onsite

About The Position

The IT Specialist is primarily responsible for providing technical on-site and remote support to employees. This position will require traveling to our distribution center in Kissimmee.

Requirements

  • Associate’s Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience

Nice To Haves

  • Bachelor’s Degree

Responsibilities

  • Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s)
  • Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment
  • Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management
  • Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
  • Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
  • Other projects or duties as assigned

Benefits

  • Medical, Dental, Vision coverage
  • Paid Time Off
  • Retirement Benefits
  • complimentary Health Screenings
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