It Support Specialist
About The Position
Provides support to Cooper University Hospital including off-site hospital based ambulatory practices. Installs, configures and responds to customer support calls for software, hardware, peripherals, data network devices, smartphones, and all equipment used for Cooper business. Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; develops and maintains technical documentation; interfaces with other IT teams and service vendors to resolve problems.
Requirements
- Minimum of 2 years experience in computer hardware installation, maintenance and repair.
- Strong analytical, technical and troubleshooting skills required.
- Customer focus and positive, can-do approach is critical.
- Must have good interpersonal, verbal and written communication skills.
Nice To Haves
- A+ certificate, MCP (Microsoft Certified Professional) or equivalent work experience preferred
Responsibilities
- Installs, configures software, hardware, peripherals, data network devices, smartphones, and all equipment used for Cooper business.
- Responds to customer support calls.
- Troubleshoots and repairs network connectivity issues.
- Updates hardware inventory including spare parts.
- Replaces and removes old equipment.
- Develops and maintains technical documentation.
- Interfaces with other IT teams and service vendors to resolve problems.
Benefits
- Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
- attractive working conditions and opportunities for career growth through professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
