IT Infrastructure Team Lead

Tribe Medical Group Inc•Mississauga, ON

5h•CA$55,000 - CA$65,000•Onsite

About The Position

At Tribe Medical, our mission is simple yet powerful: Putting Patient Outcomes First… In Everything We Do. As the exclusive Arthrex agency partner in Canada, we are dedicated to providing world-class surgical medical devices that empower healthcare professionals to deliver the best care possible. We believe in a shared purpose—helping people and pets across Canada return to their everyday lives and the activities they love. Whether it’s supporting surgeons in hospitals or veterinarians in clinics, our work is guided by intention, integrity, and a deep commitment to improving lives. At Tribe, we pride ourselves on finding harmony in intention and high performance. We seek individuals who embody the utmost professionalism, tact, diplomacy, and sensitivity—qualities that best represent Tribe and our mission. We provide best-in-class training and medical labs at our ECI facility in Toronto because we are passionate about setting up our people for long-term success. If you’re ready to take the next step in your career and be part of something truly exceptional, this is your opportunity. Join a team that values your analytical mindset, celebrates your ambition, and supports your journey to becoming a leader in representing the highest-quality, most innovative products in the industry. Together, we’ll shape the future of healthcare in Canada. Apply today!

Requirements

Diploma from college or university in Information Technology, Computer Systems, Computer Networking, or a related field.
1–2 years of experience in an IT Help Desk or Systems Support role.
Strong troubleshooting skills with Windows 10 and Windows 11.
Experience administering Microsoft 365 and Microsoft Entra ID.
Working knowledge of Active Directory and Windows Server 2016 or newer.
Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, switches, and wireless networking.
Experience supporting Microsoft Office applications and common business software.
Excellent customer service and communication skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Valid driver's license and willingness to travel occasionally between company locations.
Post-secondary diploma or degree is required.
Valid Driver’s licence and access to reliable vehicle.
Comfortable working in an in-office environment.
Strong ability to analyze complex challenges and make the best decision on behalf of Tribe.
Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external teams, clients and stakeholders.

Nice To Haves

Exposure to Fortinet firewall administration.
Experience with SAP Business One or other ERP systems.
Experience with VMware or other virtualization platforms.
Knowledge of Microsoft Intune or device management solutions.
Experience using an IT help desk or ticketing system.
Experience in medical device or healthcare environment is preferred and considered an asset.

Responsibilities

Provide support to end users for hardware, software, networking, printers, mobile devices, and business applications.
Respond to and resolve IT support requests through email, phone, and in person while maintaining excellent customer service.
Install, configure, deploy, maintain, and troubleshoot Windows desktops, laptops, peripherals, and mobile devices.
Perform user onboarding and offboarding, including workstation setup, account provisioning, software installation, and equipment deployment.
Administer Microsoft 365, Microsoft Entra ID, and Active Directory, including user accounts, licensing, group memberships, permissions, and Multi-Factor Authentication (MFA).
Support Windows Server environments, including user management, Group Policy, DNS, DHCP, file permissions, and routine server administration.
Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, and general network connectivity issues.
Assist with workstation deployments, hardware replacements, software installations, and IT infrastructure projects.
Create and maintain technical documentation, standard operating procedures, and IT asset records.
Perform routine system maintenance and ensure IT systems operate securely and efficiently.
Perform other related duties as assigned.