26-27 IT Support Specialist

Belmont Charter Network•Philadelphia, PA

1d•Hybrid

About The Position

The IT Support Specialist will be the point person in Belmont Charter Network to provide technology support and training to school personnel, students, and parents. This position reports to the Director of Technology. The member will need to be highly adaptable to the organization’s dynamic landscape in an academic setting. The member works across schools under the organization, but will primarily be stationed in one of the schools. Candidates should have at least 3 years of experience in a technology support role with prior experience supporting end-users on software applications ranging from productivity software e.g., Microsoft Windows, Microsoft Office, and Google Workspace, to instructional software and student information systems. Candidates will be required to assist with integration and supporting new software applications, including but not limited to: surveillance and door entry applications, remote support tools, remote learning and conference platforms, and software specifically adapted for task automation. Candidates will also be required to work daily on troubleshooting and repair of desktops and various mobile devices, e.g., laptops, Chromebooks, tablets, and cellphones. Candidates will need to be able to support classroom instructional and safety technology, e.g., document camera, interactive whiteboards, projectors, and overhead PA system. Candidates will occasionally be required to support in planning, designing, configuring, managing, and supporting the organization’s LAN & WAN infrastructure. This includes but is not limited to: managed routers and switches, access points, firewalls, physical and virtual Windows and Linux servers, as well as Asterisk/FreePBX servers, and intercom devices. Candidates will be required to maintain appropriate documentation, accurately test software, assist in preparing training materials for IT staff and the network community, and research and evaluate new products. This position requires someone who is a self-starter and able to work independently as the lead on projects, with the ability to start, communicate progress, and finish projects.

Requirements

A degree in Computer Science, Telecommunications, Instructional Technology, or equivalent is required.
A minimum of 3 years of combined support of IT software, hardware, and system applications is required.
Knowledge of network infrastructure and familiarity with the OSI model and various network routing protocols.
COMPTIA A+ or Network+ certificates, or have passed exams in the MCSA/SE curriculum.
Ability to support audio and visual equipment.
Ability to produce clear, concise, and accurate documentation, notes, and reports.
Proven technical, problem-solving, and troubleshooting ability.
Excellent written and verbal communication skills and people skills are non-negotiable.
Strong relationship building and having a customer service-oriented approach are non-negotiable.
Ability to handle multiple requests and projects simultaneously.
Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
Passion for education and the mission of our organization.
Ability and willingness to learn on the job and continue to advance technical skill sets.
Ability to lift up to 60 pounds.
Ability to climb ladders up to 15 feet.

Nice To Haves

Current CCENT on routing and switching or above is a plus.
Experience in instructional learning platforms, e.g., Clever and its supported instructional software and LMS, is a plus.
Experience in PowerSchool as an administrator and creating customization pages is a plus.
Previous experience in IT Support in an urban educational environment is a plus.
Advanced-level knowledge with Microsoft Windows & Office, Google Workspace, especially with Excel/Sheets, is a plus.
Strong understanding and experience working with Microsoft Active Directory, Group Policies, and domain controllers.
Knowledge of routers, firewalls, switches, VPN devices, and wireless networking technologies, including TCP/IP, DNS, and DHCP.
Experience with troubleshooting and repairing Chromebooks, iPads, Android tablets, Windows devices, and smartphones.
Experience with supporting printers and copiers.
Understanding of audio and visual technologies and experience in setting up and managing equipment.
Ability to articulate technical issues at varying levels of expertise (for example, working with students with limited knowledge of technology then switching and working with contracted vendors on advanced projects).
Natural interest in IT with a desire to grow and seek out new technologies that can help the organization to grow.

Responsibilities

Provide technology support and training to school personnel, students, and parents.
Assist with integration and supporting new software applications, including surveillance and door entry applications, remote support tools, remote learning and conference platforms, and software specifically adapted for task automation.
Troubleshoot and repair desktops and various mobile devices, including laptops, Chromebooks, tablets, and cellphones.
Support classroom instructional and safety technology, such as document cameras, interactive whiteboards, projectors, and overhead PA systems.
Support in planning, designing, configuring, managing, and supporting the organization’s LAN & WAN infrastructure, including managed routers and switches, access points, firewalls, physical and virtual Windows and Linux servers, Asterisk/FreePBX servers, and intercom devices.
Maintain appropriate documentation.
Accurately test software.
Assist in preparing training materials for IT staff and the network community.
Research and evaluate new products.
Work independently as the lead on projects, with the ability to start, communicate progress, and finish projects.